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IT Desktop Support Specialist who is skilled in a wide range of desktop applications having expert interpersonal abilities and technical knowledge of end-user hardware and software.
An aspiring collaborator and resolute professional with 10 years of result driven experience in ITIL and multivendor SIAM environment of extensive subject matter expertise in Incident, Problem, Change & IT asset and configuration Management.
Programming Languages: C#, VB, VFP | DBMS: Oracle (PL/SQL), MS SQL Server, My SQL | Business Intelligence assistance: Reports and Dashboards | High level domain knowledge in Stock and Sales, Accounts Receivable, Accounts Payable, Manufacturing, General Ledger, Fixed Assets.
Network and PIBX Configuration, Corporate Antivirus server & networks troubleshooting, Configuring & maintaining Routers & Switches, Office 365 mail servers & accounts, Hardware firewalling, System administration & implementation, Data Backup, ERP System Installation and Maintenance, Video & Movie Editing, Web Development
Windows Server, 2012, ServiceNow, Bomgar, Asterisk, 3CX, FreePBX, Office 365 administration, Unifi Routers & Switches, LAN & WAN Networks, Windows, Linux & Mac, pfsense Firewall, Hardware Exposure, Problem identification, End User Support, Problem solving, Customer service skills, Troubleshooting, Teamwork, Desktop Support
Energetic, result-oriented and competent professional having technical skills and abilities in information technology, technical support to end user, experience in network security practices, firewall, desktop & laptops, IOTs, end point technologies.
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