IT Desktop Support Specialist

IT Desktop Support Specialist
ID : 1103
Education level  : Bachelor's degree
Work experience level  : Experienced- (4-7 year experience)
Work experience in total  : Years
Job type  : Online
Job time  : Maandelijks
Last date of registration :
Profile description

Accomplished and ambitious IT Desktop Support Specialist, with more than 4 years ’experience in information technology industry. Skilled in a wide range of desktop applications, their uses, and how to maintain and repair them. Expert interpersonal abilities and technical knowledge of end-user hardware and software.

Work experience In details :
Job position
Job description

IT Supervisor - Fusion Café LLC - (March 2022 - Present)

  • Managing 25 branches

IT Support Engineer - Abu Dhabi Islamic Bank - (February 2021 – February 2022)

  • Configuration and Support for m365 applications.
  • Providing support for Citrix, VDI, IP Phone.
  • Recording and tracking of user’s issues in HP Service Manager Client.
  • Supporting users through MS Endpoint, MS Teams and WebEx.
  • Managing users accounts in AD.

IT Desktop Support - Bareen International Hospital (NMC) - (September 2018–February 2021)

  • Working with the leading Healthcare group inUAE.
  • Taking care of one hospital and seven Medical Centres inAbudhabi.
  • Managing tickets from users with requests in ManageEngine.
  • Managing and troubleshooting of hospital application called“Insta”.
  • Operating PACS Administration for Radiology Department.
  • Configuration and troubleshooting of Biometric & CCTVsystems.
  • Operating basic configuration of firewall, switch, router, AP, servers, VM & AD.
  • Coordinating with vendor and suppliers for smooth and proper functionally of machines, software other

System Administrator - Deamaar Group - (March 2018–September 2018)

  • Configuration & support for access control, CCTV, POS & Cashier Desk, Auto Cad.
  • Developing processimprovements and other enhancementsthatimprove operational efficiency as well as ensure data security.
  • Configuring & monitoring server, database, MS Office Admin and firewall.
  • Troubleshooting for user workstations, telephones, peripherals, networked printers/scanners, etc

Desktop Support Engineer & Procurement Update Analyst - TE Connectivity Pvt. - (October 2016 –May 2017)

  • Meeting the set productivity target and quality target.
  • Troubleshootfor Windows 7 & 10 and have good working knowledge of Office products; provide printer,fax support.
  • Raising requests for end users and maintain the order and its status in SAP.
  • Handled processinitiatives and processre-engineering and supportfor 1000 end usersforsoftware’s, patches and windows updates.
  • Providing hardware support for laptop, desktop, printer,PDUs

Desktop & Network Support Engineer - Deloitte India Pvt. Ltd. - (June 2017–August 2017)

  • Identifying and troubleshooting Client Networks with ISP providers
  • Maintaining desktop, laptop, IP Phones, Printers for installation, up gradation of software and patches.
  • Handled various online remote access tools.
  • Providing assistance for WebEx meeting for corporate leaders and managers.
  • Assisted end-users in using new and existing technology
Hard skills

• Windows Server Administration
• Java Applications & Casting Technology
• Windows 10 OS, Office 365 Installation, configuration & troubleshooting
• HIS Admin, PACS Admin, Biometric Admin and CCTV controller
• Desktop Central System, Manage Engine Ticketing System
• Router, Switches AP, IP phone Printer, Fax & Scanner configuration
• Wired and Wireless networking
• Remote & telephonic support
• LAN/VPN, VLAN Configuration & troubleshooting
• DHCP, WINS, DNS & AD Configuration

Soft skills

• Critical thinking& problem solving skills
• Multitasking
• Flexibility and creativity
• Working well under pressure
• Dedicated, quality-focused and result oriented
• Technical knowledge of end-user Systems
• Basic understanding of IT structure
• Manage multiple projects and deadlines


• CCNA Certified (Aptech Computer Education)
• Employee of the year 2019 of Bareen International Hospital (NMC)
• Redhat 7.0

Special notes

IT Desktop Support Specialist who is skilled in a wide range of desktop applications having expert interpersonal abilities and technical knowledge of end-user hardware and software.

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