IT Support Specialist

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IT Support Specialist
ID : 1005
Education level  : Bachelor's degree, Master's degree
Work experience level  : Experienced- (4-7 year experience)
Work experience in total  : Years
Job type  : Online
Job time  : Maandelijks
Last date of registration :
2022-11-23
Profile description

Energetic, result-oriented and competent professional having technical skills and abilities in information technology, technical support to end user, possesses experience in network security practices, firewall, desktop & laptops, IOTs, end point technologies. Worked on diversified roles with organizations having very professional environment. Task focused and target oriented individual equipped with perceptive decision-making abilities

Work experience In details :
Job position
Job description

IT Desktop Support - SEHA, Ambulatory Health Services Abu Dhabi - (May 2020 - August 2022)

  • Providing 1st and 2nd line support to all IT systems and services in PAC-19.
  • Manage to perform day-to-day project support, end user-support to desktop hardware, Zebra.
  • Printers & HP LaserJet printers and Scanners maintenance.
  • Provide desktop software applications support, Cerner EHR Information System Support, end-user support.
  • Asset Management & Project Coordination Log and track all incidents and follow the incident management process.
  • Maintain and organize all project documentation ensuring current & updated.
  • Diagnosing and resolving technical issues with hardware, software systems.
  • Install and configure OU active directory, domains, computer
    systems, and applications.

Asst. Manager IT Operations - HRSI, ADSC(Abbvie) - (January 2015 - September 2019)

  • Assist network and system support to ensure smooth operation of IT infrastructure.
  • Assist administration security/troubleshooting/installation/server.
  • Troubleshooting any problem occurs during the day-to-day operation of network and system infrastructure.
  • Assist to maintain the record of IT Assets such as switches, servers, systems, and printers.
  • Assist in troubleshooting outlook issues, system registry, and software installation.
  • Verify configuration backups of network devices.

Branch Manager - Warid telecommunication Franchise - (April 2012 - December 2015)

  • Direct all operational aspects including distribution operations, customer service, human resources, administration, and sales.
  • Resolve financial disputes raised by the customer service and sales teams.
  • Reconciling daily, monthly, and yearly transactions Assist management with monthly forecasts and actuals vs budget reporting to finance, the markets, and management

Lead CS  - Warid telecommunication Franchise - (March 2010 - April 2012)

  • Handle complaints related to cellular sim and ownership issues.
  • Promote products and services information to customers.
  • Troubleshoot technical difficulties in the system
Hard skills
  • Professional Expertise:
    • IT Service Management,
    • Ticket Management,
    • Operating Systems: Windows, Macintosh
    • MS Office Suite
    • Adobe Creative Suite,
    • Exchange
    • Lotus Notes
    • ERP Systems
    • CRM Systems
    • Firewalls
    • Gauntlets
    • Active Directory
    • Hardware Support
    • Hardware: IBM, HP, Compaq, Cisco Routers, Servers, Citrix, SCCM

 

  • Skills and Profieciencies:
    • Troubleshooting network concerns.
    • Assisting users in person and remotely with hardware-related concerns. Utilizing technical training to resolve concerns related to software functionality.
    • Providing phone and online support to users. Working in a team-oriented environment.
    • Implementing documentation protocols into departmental operations. Supporting audio-visual interface with computer workstations and telecommunications technologies.
    • Helpdesk procedures & Knowledge of ITIL
    • Basic knowledge and the ability to maintain Crestron, Extron
Soft skills
  • Customer service skills
  • Systematic problem-solving ability
Achievements
  • Certificates:
    • CCNA:
      • Enterprise Networking, Security, and Automation
        Netacade Cisco - Jan 2022
    • MCSA
      • Sarhad Institute of Computers- Sep 2019
    • CyberSecurity Essentials
      • ICSI (International CyberSecurity Institute),UK - Dec 2020
    • Multicloud Networking Associate
      • Aviatrix - Dec 2020
  • Awards:
    • Certificate of Appreciation (JCI re-accreditation) AHS August 2021 SEHA Frontline Hero Abu Dhabi- 2020
    • Certificate of Appreciation (Covid-19 Prime Assessment Center) Employee of the month (HRSI-ADSC Abbive ) - 2016.
    • CCNA: Enterprise Networking, Security, and Automation Netacade Cisco - Jan 2022
    • MCSA Sarhad Institute of Computers- Sep 2019
    • Cybersecurity Essentials ICSI (International Cybersecurity Institute),UK - Dec 2020
    • Multicloud Networking AssociatevAviatrix - Dec 2020
Special notes

Energetic, result-oriented and competent professional having technical skills and abilities in information technology, technical support to end user, experience in network security practices, firewall, desktop & laptops, IOTs, end point technologies.

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