IT Technician | System Administrator |System Support Officer

IT Technician | System Administrator |System Support Officer
ID : 1622
Education level  : Diploma, Undergraduate
Work experience level  : Experienced- (4-7 year experience)
Work experience in total  : Years
Job type  : Online
Job time  : Maandelijks
Last date of registration :
Profile description

Up to 7 years of total experience as an IT & Telecommunication Technical Support and Administration (5 Years in Aviation IT field – Qatar Airways) Experience in implementing, troubleshooting and maintaining a LAN network.
• Strong knowledge of network technologies and protocols.
• Quick in learning new things & adapt to new environments configurations & technologies.
• Hands-on experience in ITIL framework processes.
• Hands-on experience with FREQUENTIS 3020x Systems.
• Software Development, Database Management, Cloud base skills.

Work experience In details :
Job position
Job description

Senior IT Technician - Malaysian Airport Consultancy Services - (2018 - Present)

  • Project of Hamad International Airport - Qatar
    • Hands-on experience in ITIL framework processes.
    • Managing both Client system and server-side system (FREQUENTIS 3020x).
    • Competency in providing technical support to communication devices installed by FREQUENTIS such as Voice Communication System (VCS), Radio Dispatch System (RDS), Very High-Frequency Devices (VHF).
    • Diagnose and troubleshoot technical issues.
    • Properly escalate unresolved issues to appropriate internal teams.
    • Extending 24*7 technical support to flight dispatching operation center and airport
    • operation centers and taking corrective actions to resolve any issue in a timely manner.
    • Inspection of PAE T6T Transmitter & Receiver.
    • Evaluated, recommended, and installed computers, network hardware, peripheral equipment, and software.
    • Gained exposure in IT Desktop Support.
    • Hands on experience with VMware ESXi 7.0 virtual environment in HUAWEI 2288H v5 Servers.
    • Maintenance and installation of general-purpose interface cards, such as CIF, JIF, PHIF, IRIF cards.
    • Monitoring and troubleshooting of PRI, PABX, SIP operations and connections.
    • Experienced in “Netka Incident Management System” IT Operation Management Solution.
    • Supported and maintained LAN/WLAN & related equipment.
    • Administrating the “Windows Server 2003 R2, 2008 R2, 2019, RedHat Servers.
    • Install, maintain and troubleshoot the “Airport Suspect Baggage System (Radio- frequency identification - RFID)-  FEIG Electronic”.

System Administrator - Sithara Limited (Under the SL Robotics Solutions) - (October 2016 – December 2017)

  • Responsible for the company's overall computer systems and networks.
  • Monitor, backup and maintain the company ERP(Oracle 10g base) system.
  • Install and configure computer networks, hardware, and software.
  • Troubleshoot and diagnose the system and Network problems.
  • Maintain the company CCTV System.
  • Manage the IT equipment inventory.
  • Purchase all the IT peripherals for the company.
  • Install and maintain the Terminal server on windows server 2003 & 2008R2.
  • Administrate ADDS, DHCP, VPN, C-Panel of company email services.
  • Maintain Email hosting service on C-Panel
  • Install, Configure and administrate the Linux base firewall (Endian Firewall).

System Support Officer - Euronippon International (PVT) Ltd (Group of Companies) - (November 2014 –November 2015)

  • Maintain and troubleshoot all the IT related issues in 6 offices including head office by visiting the branches.
  • Collect the ERP system issues from end users and report to the development team for further improvments.
  • Administrate ADDS,DNS,DHCP,VPN Services on Windows 2008R2 server.
  • Install and maintain the company CCTV System.
  • Dealing with day-to-day issues in office LAN and end user softwares.
  • Provide On-time support for the Network issues faced by the office staff.
  • Install and Configure wireless devices.
  • Install and configure computer networks, hardware, and software.

FullStack Developer (Part Time) - United Management & Consulting Group - (April 2020 - August 2020)

  • Participated to developed a mobile apps using React-Native (Expo).
  • Participated to developed a web applications using ReactJs.
Hard skills
  • Network & system administration of windows servers such as ADDS, FTP, DNS, DHCP, VPN, IIS, services.
  • Hands on experience in Oracle, Azure, AWS Cloud Platforms (Web hosting on Linux servers, CPanel Installation and configuration on Linux cloud servers).
  • Hands on Experience with WireShark, Nmap, Metasploitable Framwork, Kali Linux,RedHat.
  • WiFi Network Hacking using monitor mode enabled wifi adapters.
  • Installation of LINUX client and server operating systems, partitioning, dual booting.
  • Install and administration VMware and Hyper-V Manager, Oracle Virtual Box.
  • CCTV, IP camera, Routers, Switches installation & configuration.
  • Administrate and configure the Radio Communication Equipment.
  • Install, Configure and administration of Linux software based Firewalls.
  • Web Application(PHP) Development and Deployment
  • Standalone application(Java SE, C#) development and deployment
  • SQL Database design, Configuring Administration.
  • Web site design using CMS (WordPress, Joomla) or static pages.
  • Graphic design using Adobe Photoshop and CoralDraw.
  • Windows Servers, Linux Servers Installation, and Configuration.
  • Install and Configure the Linux based E-Mail servers.
  • Electronic circuit design and soldering.
  • Arduino systems design and configuring.
  • Basic android mobile application development.
  • Microsoft office package (2003,2007,2010,2013,2016).
Soft skills
  • Able to work as a team or individual where necessary.
  • Good in both written and spoken English.
  • Flexibility and adaptability to the changing environment.
  • Good decision making and problem-solving skills.
  • Always motivated to get the job done.
  • Interested to learn new things and eager to learn things very quickly.
  • Pearson BTEC Higher National Diploma (HND) in Network & Computer System Engineering – (RPL4)
    • LondonTec City Campus – Sri Lanka.
    • February 2022 - November 2023
  • AWS Certified Cloud Practitioner + AWS Certified Solutions Architect
    • WinIT Solutions (pvt) Ltd – Sri Lanka (Online).
  • Microsoft Azure Administrator
    • WinIT Solutions (pvt) Ltd – Sri Lanka (Online).
    • November 2022 - January 2023
  • AZ-900: Microsoft Azure Fundamentals
    • WinIT Solutions (pvt) Ltd– Sri Lanka (Online).
    • November 2022 - January 2023
  • Red Hat Certified System Administrator (RHCSA - RHEL 8/9)
    • WinIT Solutions (pvt) Ltd– Sri Lanka (Online).
    • October 2022 - January 2023
  • Certified Kubernetes Administrator (CKA) with Docker
    • WinIT Solutions (pvt) Ltd– Sri Lanka (Online).
    • October 2022 - February 2023
Special notes

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