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To secure a challenging position in a reputable organization to expand my learning,
knowledge, and skills.
IT Engineer - Micro-ware Computing and Consulting, Gurugram - September 2020 to Present
Technology Remote Support Engineer - Concentrix, Gurgaon - June 2019 to August 2020
Technical Support Engineer - Wipro Infotech - Jan 2017 to June 2019
Organization: Microware Computing and Consulting, Gurugram
Client: Convergent Outsourcing Inc. — September 2020 to Present
Designation: NOC IT Engineer
Remote tools: RealVNC Instant Support, VNC Viewer, Quick Assist and TeamViewer
Ticketing tool: ManageEngine, Track IT
The Help Desk – NOC is responsible for administering and performing the company’s help desk functions, which includes the development and delivery of user support services with a primary focus on software and hardware usage, training processes and productivity issues.
• Windows operating systems: Windows XP, Windows 7 and Windows 10.
• Remote tools: Microsoft Terminal Services Client (SCCM), Microsoft Remote
Assistance, Skype for business, WebEx, Microsoft Teams, VNC Viewer, RealVNC,
Microsoft Quick Assist and TeamViewer.
• Mail Client: Microsoft Outlook 2007, 2013 and Outlook 365.
• Virtual Machine: VMware Horizon Client.
• ITSM Tools: ServiceNow, E-helpline, BMC Remedy and ManageEngine.
• Possess excellent troubleshooting, analytical, and communication skills.
• Ability to build and maintain good relationship with customers.
• Strong time management/multitasking skills and ability to meet deadlines.