Communicating and pitching new services, features, relevant products and contents which involves innovative operation and delivering solutions .
Taking complete ownership of post-sales lifecycle management and coordinating with the Logistic, Sales and Content department to provide resolution to the customer.
Guide end users throughout their academic journey by directing them to the right resources, ramp content within prescribed deadlines,valuable content and academic learning.
Understand and provide end to end support to clients for any product related queries, upcoming features and expected endpoint resources by previous use case knowledge and standard operation procedure guidance to deliver prompt and accurate solutions.
Troubleshooting & diagnosing customer’s problems and resolving via robust and executable solutions with support interactions and look for unlocking further business opportunities.
Proactively report operational and functional challenges to team lead and further escalate to right departments.
Working with Software Suites such as SalesForce, Freshdesk, UXos, UXAchieve, OrderHive.
Hard skills
CATIA
ANSYS
Python
SQL
Regression Analysis
MS-EXCEL
Soft skills
Achievements
CATIA (CTTC, Bhubaneswar)
ANSYS (CTTC, Bhubaneshwar)
CNC Technology (MSME, Guwahati)
Excel skills for Business (Coursera)
Linear Regression for Business Statistics (Coursera)
