Technical Support Engineer

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ID : 1805

Education level : Bachelor's degree

Work experience level : Experienced- (4-7 year experience)

Work experience in total : Years

Job type : Online

Job time : Maandelijks

Last date of registration :

2022-12-29

To become a creative talented IT professional with the professional experience and to be a successful team player by using my knowledge and skills effectively towards the success of the organization and serving the best to the company and country.

Technical Support Engineer - South Asian Technologies (Pvt) Ltd - (Nov 2018 - Present)

Product pitch presentations, Implementations, Policy configurations, and troubleshooting done in the below products
- Trellix (McAfee)
- SkyHigh
- Veritas
- CrowdStrike
- Data Resolve
- Secpod
- Klassify
- Seqrite
DLP configuration

Trainee - Sri Lanka Telecom (IPTV Head End) - (Sep 2017 - March 2018)

Work Attended:
- Attending for customer faults.
- Understood the concept of IPTV multicasting and unicasting.
- Studied the different configurations applies to Encoders and IRD’s.

Trainee - The Great Lake Holdings (Pvt) Ltd - (March 2015 - Nov 2015)

Solving hardware issues in CISCO devices as well as non-CISCO devices.
Designing, Implementing, Configuring, and Troubleshooting CISCO Networks, Routers, and switches.
Performed as a positive thinker and a good team player.
Has performed as a supporting instructor in training classes.

Installing and Configuring
- Active Directory, DHCP, DNS, FRSM In Class LAB
In Class LAB
- Server Administration
  - Configuring & troubleshooting ADDS, 2008 R2, 2012 R2
  - Configuring & troubleshooting DHCP, DNS, FRSM, WDS, WSUS, VPN, Printer server, Direct Access
  - Desktop lockdown with Group Policy
  - Implementing Business Continuity with Disaster Recovery Site “DR site”
  - Domain Migration (Existing to windows 2012R2)
  - Configuring and Troubleshooting Proxy Server /Firewall
  - Installing and Configuring MS Exchange Mail Server 2010 / 2013
  - Securing Your Network
  - Virtualization with Hyper-V
  - Enterprise Client & Server Monitoring Systems
  - Managing Cloud Infrastructure with Microsoft

Microsoft Certified Solution Associate (MCSA) – Microsoft Sever 2012 & 2016 - (MCID: 13987662)
Microsoft Certified Solution Expert (MCSE) – Microsoft Server 2012
Microsoft Office 365
Certified Product Specialist - ePolicy Orchestrator (ePO)
Certified Product Specialist - Endpoint Security (ENS)
Certified Product Specialist – Data Loss Prevention (DLP)
McAfee M-HERO certified
CrowdStrike - Sales & Product Training
CrowdStrike - Sales Engineering Training
CrowdStrike - Falcon Platform Technical Fundamentals
CrowdStrike - Partner Technology Update, Partner Ecosystem, and Reference Architectures
CrowdStrike - Solution Architecture Training (Optional)
Kaspersky - Certified professional Endpoint Security and Management

Installing and Configuring Active Directory, DHCP, DNS, FRSM In Class LAB, Server Administration: ADDS, 2008 R2, 2012 R2, DHCP, DNS, FRSM, WDS, WSUS, VPN, Printer server, Direct Access, Disaster Recovery, Domain Migration, Proxy Server /Firewall, Securing Network, Managing Cloud Infrastructure, MS Exchange Mail Server 2010 / 2013