System Support/ Network Support

System Support/ Network Support
ID : 1736
Education level  : Master's degree
Work experience level  : Experienced- (4-7 year experience)
Work experience in total  : Years
Job type  : Online
Job time  : Maandelijks
Last date of registration :
Profile description

An Energetic, Well-Spoken and capable system engine with over 7 years of experience in system support and network support. Performs job with active listening, determination and positive attitude to hard work. I have the passion and sense of making the goals by the skills which I have to make ultimate outcomes.

Work experience In details :
Job position
Job description

Active Solutions - Network Administrator - (March 2012 - October 2015)

  • Active Solutions is a leading IT Service Support Center and Synology NAS distributor in Sri Lanka.


  • Installing and Troubleshooting Computer Operating Systems, applications and hardware
  • Diagnose and quickly resolve a wide range of windows server (2003, 2008 and 2012) and client operating systems, applications and networking problem to help minimize the downtime
  • Dealing with hardware and application support queries and issues reporting and coordinating with relevant vendors.
  • Troubleshooting network connectivity in a LAN/WAN environment. Coordinating with ISPs for WAN side network connectivity issues.
  • Installing, Configuring and troubleshooting firewalls, switches and access points Managing data Backup servers and recoveries and fault troubleshooting on ESET, Kaspersky server and client version

IT Administrator - Globe Glass - (October 2016 - April 2019)

  • Globe Glass is the leader in glass processing industry for past 50 years in Sri Lanka


  • Active Directory and DNS Configuration 
  • Remote Desktop Configuration
  • Troubleshoot hardware, software, network, Printer Troubleshooting, operating system and all technology issues
  • Installation and configuration the Router, Switch, Proxy Server, Firewall and Computers
  • Monitoring and maintaining network devices, CCTV Devices, computer hardware, operating system and application
  • Network Attached Storage configuration, NAS troubleshooting and Raid configuration

IT Support Specialist - MAS Twinery, Innovations - (Present)

  • Providing L1 and L2 remote support for Network and Server related issues 
  • Mac OS Installation and Mac issues Troubleshoot
  • Azure user creating and account updates, create mail accounts, group and permissions
  • Office 365 E1 and E3 troubleshooting and license requesting management
  • Online Sysadmin ticket raising, and Support service provided via phone, remote and deskside 
  • Asset Management System updating and maintaining proper inventory
  • Monitor and maintaining office network and other network devices. Desktop/laptop/MacBook's OS, reimaging, inventory and asset management, disposal and wiping of old systems, data backup and migration. Hard drive removal and storage for legal holds 
Hard skills
  • Hyper-V | VMWare 
  • Windows Server 
  • Routers | Switches | Access Points 
  • Network Infrastructure Implementations and Management 
  • Backup NAS | Shadow Protect | Windows 
  • Root Cause Analysis 
  • Infrastructure Audits 
  • Azura 
  • Firewalls 
  • CISCO | PF-Sense | Sophos | Fortigate 
Soft skills
  • Under my inspection has completed a firewall Installation, and Server configuration project in Statement Hats (pvt) Ltd., Macson Mesh (pvt) Ltd., and Muslim aid Organization etc
  • Participated as a demonstrator on infotel 2013 Exhibition as representing Active Solution IT Division 
  • Completion off major projects within budget and ahead of schedule - March 2019 
  • Nominated as project manager on numerous occasion 
Special notes

A well experienced individual with skills in Hyper-V, VMWare, Windows Server, Routers, Switches, Access Points, Network Infrastructure Implementations and Management, Backup NAS, Shadow Protect, Root Cause Analysis, Infrastructure Audits, Azura, Firewalls, CISCO, PF-Sense, Sophos, Fortigate.

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