System Engineer IT

Home

People

System Engineer IT

ID : 2041

Education level : Bachelor's degree

Work experience level : Experienced- (4-7 year experience)

Work experience in total : Years

Job type : Online

Job time : Maandelijks

Last date of registration :

2023-04-01

Seeking a position to utilize my skills and abilities with more than 4 years of experience in the IT industry that offers professional growth while resourceful, innovative and flexible. A personality is willing to take up multiple roles related to my field and a person who ensures the best commitment, quality, detail-oriented and benefit for the company.

System Engineer IT - Virtusa (Pvt) LTD - (October 2021- Present)

Managing and resolving issues on perm - Active Directory and Azure AD
Working with DNS and DHCP consoles
Capable of resolving O365 consoles (Microsoft Exchange Azure Active Directory, MS Teams, Security, Endpoint manager) related issues and requests.
Commissioning and configuring Azure VM & AWS VM (Windows & Linux)
Working with Microsoft & AWS Engineers to provide solutions
according to the SLA
Performing Root Cause Analysis for frequent incidents to identify underlying problems and working with the L3 support team to provide permanent solutions.
Resolved Customer queries (Incidents and work requests) raised through ServiceNow process with zero SLA violations.
Mac support via JAMF Portal
Providing 24*7 Level 2 support.
Sharing KT session with Level 1 team to left shift the common issues.

IT Executive - Metropolitan Office (Pvt) LTD - (November 2019- October 2021)

Manage Company Firewalls and Email SVR (VPN users, police, IP base internet, email creation, Forwarding, group creation)
Manage Company Active Directory Servers.
Control company Antivirus SVR and also end point on users computers.
Maintained & manage company DC centers and network devices.
End user Support Level 1 and level 2
Experience in handle backup Technologies. (Veeam, NAS, FRENAS)
Communicate with company vendors.

IT Executive - JLanka Technologies (Pvt) LTD -(September 2018- November 2019)

Manage Company Email Server (G-suit)
Work with Linux server ( Zentyal,FreeNAS)
Initiated the development of IT policy in the organization.
Consultation and Technical support for regional offices.
Monitored and maintained on-premises servers, Internet and network
Monitored system performance and troubleshooting issues. (Network, Wi-Fi, Finger Print)
Daily routine activities such as laptop Issuing, Computer accessory issuing and documentation.

Training Technical Officer - University of Kelaniya - (March 2018–August 2018)

Provided IT support, training and orientation for the university staff.
Responsible for installation & configuration of software hardware and networks.
Responsible for monitoring system performance, troubleshooting
issues. (Printers, Network, Computers)
Managed & supported wired & wireless LAN network infrastructure. (Network cabling & connecting)

IT Support Assistant- Malith Creations (April 2015–February 2016)

Responsible for Installing and configuring of computer hardware,
software, systems networks, printers and scanners.
Responsible for Installing and configuring of computer systems,
diagnosing hardware and software faults and solve technical and
applications problems, either over the phone or in person.

Operating Systems
- Windows Servers
- Clients
- Linux based Servers and clients
Virtualization
- VMware ESXi
- vCenter
- Hyper-V
Networking Switches
- Routers
- Firewalls
- Spam filters
- Wi-Fi Access
- points and Controllers
Cloud Computing
- AWS
- Microsoft Azure
O365
- Microsoft Exchange
- Azure Active Directory,
- MS Teams
- Microsoft Cloud App Security
- Intune
ITSM
- Service Now
Privileged access management tool
- CyberArk
Windows Server
- DNS/DHCP
- Active Directory
- WSUS
- FTP
- SCOM
MAC
- JAMF

Attitude of “Must achieve the target” with teamwork.
Capable of learning new technologies and applying them in solving problem.
Self-motivated and ability to build up independently.

Certifications
- AZ 900 -Azure Fundamentals
- SC-300 - Microsoft Identity and Access Administrator
- AZ -800, 801
- ICSI
- Datwyler (SCS 101)
- Fortinet NSE (NSE 1,2,3)
- VMware VSP
- VMware VTSP
- CCNA (following)