Software Engineer/ IT Support

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ID : 1029

Education level : Bachelor's degree

Work experience level : Expert- (more than year 7)

Work experience in total : Years

Job type : Online

Job time : Maandelijks

Last date of registration :

2022-11-23

A dynamic IT Professional holding a BSc in Management Information Systems (Special) with more than seven years of hands-on extensive experience with both in technical and functional aspects also with high level IT management in the industrial environment. Organized and methodical person with a keen eye for detail results in the information and communication technology. An accomplished and fluent communicator with strong analytical, problem-solving and decision-making skills combined with a pragmatic approach and sound business acumen.

Software Engineer Executive (IT Support Lead – Sri Lanka) – Stretchline Pvt Ltd, Biyagama (October 2019 – Present)

Working as the IT Support Lead of Sri Lanka for all Manufacturing Plants while managing the Covered Elastomeric Yarn plant’s information and communication technology.
- Lead IT Support for all manufacturing plants in Sri Lanka.
- Manage the IT Support team for achieving goals of the company.
- Manage information technology and computer systems in the company.
- Plan, organize, control and evaluate IT and electronic data operations.
- Design, develop, implement and coordinate systems, policies and procedures.
- Ensure security of data, network access and backup systems.
- Assess infrastructure and application communication channels internally and externally.
- Act in alignment with user needs and system functionality to contribute to organizational policy.
- Identify problematic areas and implement strategic solutions in time.
- Audit systems and their outcomes.
- Preserve assets, information security and control structures.
- Handle annual budget and ensure cost effectiveness.
- Designing and implementing infrastructure and application hardening methodologies. ( Servers, Storage, Network, Data Stores, End Points, Users)
- Ensure escalated service requests and SLAs are handled in a timely manner.
- Ensure patches are installed and verified on all systems in accordance with the service.
- Provide end-user communication for service outages, system upgrades, service improvements, service implementation and service retirements.
- Develop standards for workstations, mobile devices, printers and other devices routinely.
- Identify areas for process improvements.
- Manage service provider relationships delivering data communication and other infrastructural services to the association. Prepare RFIs, RFPs, RFQs, contracts, scope of work and other documentation for projects and associated efforts.
- Manage the development and maintenance of documentation including procedures, disaster recovery plans and technical reports as it relates to IT operations.
- Studying all areas of the ERP System (EPICOR) and doing modifications to the ERP with the assistance of Global Development Team of Stretch line.
- Consulting the users of the ERP with the assistance of the Global Development Team, for a better process flow in the plant.
- Operational Support for the entire plant for using EPICOR ERP while sort out daily issues related with Functional and Technical aspects of the ERP.
- Participate in decision-making to optimize and improve technology management.
- Level 1 and Level 2 support for the Hardware and Network issues at the plant.
- Maintain Help Desk and related Documentation. (Change Request, SRS, Functional Documents, UAT)
- Help define IT infrastructure strategy, architecture and processes.
- Management assistance for all sections of the entire production process. (Coordination, Business Process Re-engineering, Gap Analysis, Root Cause Analysis etc.)

Software Development Executive – Ocean Lanka Pvt Ltd, Biyagama (April 2018 – October 2019)

Analyzing existing Business Processes and generating new solutions for business problems. Give the assistance for developments of existing in house developed ERP system and other systems which are used to complete inside running processes.
- Studying about in-depth knowledge related with the fabric manufacturing process.
- Designing and implementing modifications for existing ERP system.
- Engage in Order Tracking System related processes and give the assistance.
- User support for software issues and troubleshooting.
- Design new Modules as an assistance for the existing business processes.
- Dealing with the Top Management for fulfilling their requirements.

Software Development Executive – Central Industries PLC, Nawala - (March 2017 – March 2018)

Analyzing needs of the internal business processes and its customers (Distributors) and coming up with solutions to business problems. Involved in developing of in-house ERP system and Distributor System, engaged in the work from initial system study phase to implementation and support for different modules of the ERP System, Distributor system and Online Sales Order System.
- Study about the business processes with a practical approach in different stages of the business
- Gathering requirements from the staff of top layer to bottom layer
- Designing and developing the system
- Analyzing and debugging code
- Troubleshoot existing systems (ERP System, Distributor System and Online Sales Order System)
- Testing of programs, conducting systems and parallel tests
- Monitor implementation of modules and conducting UAT
- Liaise with management when implementing Management Information Systems Details

Software Developer – Datamation Systems Pvt Ltd, Colombo 04 - (February 2015 – February 2017)

Responsible for analyzing needs of the business and its customers and coming up with solutions to business problems. Involved in developing of multiple small- and large-scale ERP projects, engaged in the work from initial system study phase to implementation and customer support. (All phases of the SDLC)
- Visit the client place and study about the business processes
- Gathering requirements for a proper solution
- Designing and developing the system
- Analyzing and debugging code
- Troubleshoot existing systems
- Testing of programs, conducting systems and parallel tests
- Monitor implementation of projects and conducting UAT
- Liaise with management when implementing Management Information Systems
- Familiarize myself thoroughly with Micro Computer Systems, their related operating systems and implement application software packages

IT Service Analyst – Phoenix Industries Ltd, Welisara - (July 2013 – January 2014)

Re- implementing ERP system (Microsoft Navision2013)
ICT technical functions
ICT operational and administration functions

Programming Languages
- C#
- VB
- VFP
DBMS
- Oracle (PL/SQL)
- MS SQL Server
- My SQL
Business Intelligence assistance
- Reports and Dashboards
High level domain knowledge in Stock and Sales, Accounts Receivable, Accounts Payable, Manufacturing, General Ledger, Fixed Assets.

Management and leadership skills
Analytical and problem-solving skills
The ability to work well under pressure
Attention to detail
Teamworking skills
Organization and time management
Interpersonal and communication skills

Programming Languages: C#, VB, VFP | DBMS: Oracle (PL/SQL), MS SQL Server, My SQL | Business Intelligence assistance: Reports and Dashboards | High level domain knowledge in Stock and Sales, Accounts Receivable, Accounts Payable, Manufacturing, General Ledger, Fixed Assets.