Network Administrator

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ID : 1227

Education level : Diploma

Work experience level : Expert- (more than year 7)

Work experience in total : Years

Job type : Online

Job time : Maandelijks

Last date of registration :

2022-12-08

Experienced Network Engineer, process over 12-years career with technical experience in ICT systems and IT services, possessing a proven ability to administer and control the operation, configuration, & maintenance of computer-based information systems, as well as having an eye for detail and the ability to multi-task under pressure. An excellent communicator further enhanced my capabilities in providing the services expected from the communication field efficiently and my loyalty to the organization that I served.

Network Administrator - Analytical Instrument (PVT) ltd - (August 2017 - Present)

Responsible for maintaining an internal core network. (HP, CISCO, ARUBA)
Maintaining FIREWALL (Fortinet, Checkpoint)
Monitoring and Reporting network with Forti Analyzer, CISCO Controller
Responsible for maintaining an PABX System (NEC)
Maintain anti-virus software (Kaspersky /Sophos)
Provided first-level telephone support for hardware and software Installation related issues.
Installing/Configuring servers, PC, printers, LAN /WLAN networks.
Hardware & software Troubleshooting.
Manage document system changes and configurations.
Attending for Helpdesk Tickets
Testing and evaluating new technology
Perform Periodic Security audit with Techcert and implement Recommended Solution
Supporting a multi-site IT infrastructure of at least 500
Purchasing of IT equipment and software
Coordinated with Service providers and vendor
Maintain AD, DNS, RADIUS, FILESERVER
Maintain CCTV, Access control

LAN/WAN Administrator - Lanka Bell Ltd - (October 2009 - January 2017

Handling helpdesk issues of group companies and branch Networks
Undertaking daily tasks alongside providing 1st line support for Day-to-day IT issues across the group
Providing 1st line support for day-to-day IT issues across the company Remotely
Install, configure, test, and maintain ERP systems
Managing and maintaining the systems and infrastructure.
Installing and configuring servers, Administration of Windows 2003
Maintaining Symantec End Point Protection Security management
Maintain printers, faxes, scanners, photo copier, projectors
Monitoring and maintaining systems, backup, and schedules.
Testing, evaluating new hardware and technology
Purchasing of IT equipment and software in line within agreed budgets
Supporting a multi-site IT infrastructure of at least 1100 employees
Implementing and maintaining the Company’s wireless network and CCTV system (D-Link, Hikvision, Ruckus Wireless Technology)
Investigating, diagnosing, and solving computer software, hardware Faults, repairing equipment and replacing parts
Coordinated with Service providers and vendors to resolve warranty Issues
Install, Configure, and manage Cooperate Virtual Environment HyperV,
Work with Senior Systems Administrator and vendors in the process by implementing new server technologies

IT Assistant - Sri Lanka Insurance Corporation - (January 2008 - October 2009)

Restructure Project Worked as an IT Assistant of Help Desk Team, Sri Lanka Insurance Corporation. The tasks performed by me are as Follows:
- Responsible for maintaining an internal network.
- Provided first-level telephone support for hardware and software Installation related issues.
- Achieved 90% problem resolution rate for all inbound clients.
- Re-engineered/set up help desk according to the best practices of the industry.
- Chose appropriate technology and other resources to maximize helpdesk Effectiveness.
- Develop a customer care philosophy that ensures customer satisfaction.
- Analysed help desk performance through various statistical and Reporting methods.
- Installing and configuring computer hardware, operating systems, and applications
- Monitoring and maintaining computer systems and networks Setting up new users' accounts and profiles and dealing with passwords Issues
- Installing/Configuring servers, PC, printers, wireless networks.
- Train new and existing workforces on how to use applications
- Install, configure, and maintain Wireless network
- Hardware & software Troubleshooting.
- Manage document system changes and configurations.

Network Support
System Support

Cisco Certified Network Associate, CCNA
- Cisco ID: CSCO12221735
Cisco Certified Network Professional, CCNP
- Route Cisco ID: CSCO12221735
Cisco Certified Network Professional, CCNP Switch
Microsoft Certified Technology Specialist Windows 7 and Sever 2008
Followed professional HP training sessions on all HP servers, PCs, and laptops.

Network Support, System Support, Maintaining an internal core network, FIREWALL, PABX, anti-virus software, AD, DNS, RADIUS, FILESERVER, CCTV, Access control, Helpdesk Tickets, Hardware & software Troubleshooting, System Monitoring & Reporting network, Installing/ Configuring servers, PC, printers, LAN /WLAN networks, Security audit

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