IT Support Specialist

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ID : 1005

Education level : Bachelor's degree, Master's degree

Work experience level : Experienced- (4-7 year experience)

Work experience in total : Years

Job type : Online

Job time : Maandelijks

Last date of registration :

2022-11-23

Energetic, result-oriented and competent professional having technical skills and abilities in information technology, technical support to end user, possesses experience in network security practices, firewall, desktop & laptops, IOTs, end point technologies. Worked on diversified roles with organizations having very professional environment. Task focused and target oriented individual equipped with perceptive decision-making abilities

IT Desktop Support - SEHA, Ambulatory Health Services Abu Dhabi - (May 2020 - August 2022)

Providing 1st and 2nd line support to all IT systems and services in PAC-19.
Manage to perform day-to-day project support, end user-support to desktop hardware, Zebra.
Printers & HP LaserJet printers and Scanners maintenance.
Provide desktop software applications support, Cerner EHR Information System Support, end-user support.
Asset Management & Project Coordination Log and track all incidents and follow the incident management process.
Maintain and organize all project documentation ensuring current & updated.
Diagnosing and resolving technical issues with hardware, software systems.
Install and configure OU active directory, domains, computer
systems, and applications.

Asst. Manager IT Operations - HRSI, ADSC(Abbvie) - (January 2015 - September 2019)

Assist network and system support to ensure smooth operation of IT infrastructure.
Assist administration security/troubleshooting/installation/server.
Troubleshooting any problem occurs during the day-to-day operation of network and system infrastructure.
Assist to maintain the record of IT Assets such as switches, servers, systems, and printers.
Assist in troubleshooting outlook issues, system registry, and software installation.
Verify configuration backups of network devices.

Branch Manager - Warid telecommunication Franchise - (April 2012 - December 2015)

Direct all operational aspects including distribution operations, customer service, human resources, administration, and sales.
Resolve financial disputes raised by the customer service and sales teams.
Reconciling daily, monthly, and yearly transactions Assist management with monthly forecasts and actuals vs budget reporting to finance, the markets, and management

Lead CS - Warid telecommunication Franchise - (March 2010 - April 2012)

Handle complaints related to cellular sim and ownership issues.
Promote products and services information to customers.
Troubleshoot technical difficulties in the system

Professional Expertise:
- IT Service Management,
- Ticket Management,
- Operating Systems: Windows, Macintosh
- MS Office Suite
- Adobe Creative Suite,
- Exchange
- Lotus Notes
- ERP Systems
- CRM Systems
- Firewalls
- Gauntlets
- Active Directory
- Hardware Support
- Hardware: IBM, HP, Compaq, Cisco Routers, Servers, Citrix, SCCM

Skills and Profieciencies:
- Troubleshooting network concerns.
- Assisting users in person and remotely with hardware-related concerns. Utilizing technical training to resolve concerns related to software functionality.
- Providing phone and online support to users. Working in a team-oriented environment.
- Implementing documentation protocols into departmental operations. Supporting audio-visual interface with computer workstations and telecommunications technologies.
- Helpdesk procedures & Knowledge of ITIL
- Basic knowledge and the ability to maintain Crestron, Extron

Customer service skills
Systematic problem-solving ability

Certificates:
- CCNA:
  - Enterprise Networking, Security, and Automation
    Netacade Cisco - Jan 2022
- MCSA
  - Sarhad Institute of Computers- Sep 2019
- CyberSecurity Essentials
  - ICSI (International CyberSecurity Institute),UK - Dec 2020
- Multicloud Networking Associate
  - Aviatrix - Dec 2020
Awards:
- Certificate of Appreciation (JCI re-accreditation) AHS August 2021 SEHA Frontline Hero Abu Dhabi- 2020
- Certificate of Appreciation (Covid-19 Prime Assessment Center) Employee of the month (HRSI-ADSC Abbive ) - 2016.
- CCNA: Enterprise Networking, Security, and Automation Netacade Cisco - Jan 2022
- MCSA Sarhad Institute of Computers- Sep 2019
- Cybersecurity Essentials ICSI (International Cybersecurity Institute),UK - Dec 2020
- Multicloud Networking AssociatevAviatrix - Dec 2020

Energetic, result-oriented and competent professional having technical skills and abilities in information technology, technical support to end user, experience in network security practices, firewall, desktop & laptops, IOTs, end point technologies.