Detail-Oriented IT professional with experience as a software support specialist and systems/network technician.
A proactive contributor who excels in delivering the right tools, resources and support with little or no direction. Able to anticipate an executive’s needs and respond in a decisive, impactful manner.
Highly regarded for excellent written & oral communication skills both in remote and on-site.
Work experience In details :
Job position
Job description
IT Support – Electronic Health Records System - ICAP at Columbia University, Bulawayo, Zimbabwe - (June 2021 – September 2021)
Served in a role supporting clients & multiple sites on a daily basis. The system was implemented by multiple sites that are under the Ministry of Health and Child Care, Zimbabwe
Ensured successful operation of 26 sites by completing server installations and testing with only a day of server installation training.
Continually improved efficiency for clients when support visits were conducted by implementing system updates and pushed system issues to developers.
Technical support and training on sites implementing the system that led to a decrease in errors that occurred when information was stored in databases.
Software Engineering Intern - Shenyang Global Envoy Software Co. Ltd, Shenyang, China - (September 2019 – September 2019)
Achieved Bilingual web resource acquisition & format processing using Python language.
Completed weekly code testing and debugging using Python with no supervision.