IT Support/ Service Desk Engineer/ Desktop Support Engineer

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ID : 1771

Education level : Diploma, Undergraduate

Work experience level : Expert- (more than year 7)

Work experience in total : Years

Job type : Online

Job time : Maandelijks

Last date of registration :

2022-12-26

A dedicated individual, I am bright and numerate with flair of detail and determination to succeed. I have good interpersonal skills as well as ability to build rapport at all levels. I strongly believe that I am a team player and willing to take on a variety of tasks. I worked under well-established organization that will utilize my exceptional organization skill; proven 10 years IT Experience, Education and Management skill that will help me continue grow in my career. I am equally comfortable and qualify for an IT Field Support, Service Desk Engineer and Desktop Support Engineer.

Cargo Supervisor - Surat International Airport: Cargo Terminal (Under BECIL Contract) - (October 2021 - Present)

Co-ordinate with Cargo Agent and Airline staff for timely and smooth cargo operation.
Generate IGD (Information goods and dispatch) form for airline.
Calculate accurate pcs / weight of cargo which will going to be loaded in airline trolley.
Make sure that outbound cargo to be placed in separate place as per airline and sector.
Built up trolley and as per airline safety and security policy.
Make gate pass for trolley to be release for loading in aircraft.
Received cargo from arrival trolley and offload cargo and segregation that cargo as per AWB.
Placed arrived cargo to the safe and secure space as allotted to the airline.
Generate Airline Billing with proper invoice and calculate sheet.

IT Support Engineer cum Office Admin Assistant - Veer Narmad South Gujarat University (Contract Basis) - (December 2014 – October 2021)

Assist students using software and equipment in the computer lab.  Plan computer lab instruction for individual student's needs or as requested by classroom teachers.  Oversee the working operation of the computers and computer lab equipment.
Perform basic computer troubleshooting, including course specific software and Hardware.
Computer Lab Assistants are responsible for maintaining a clean quiet work area for students.  Extend appropriate procedures, respond to queries and document resolution of repetitive issues.  Manage laboratory software, test materials and hardware to ensure security.  Handle lab equipment to clean keyboards, monitors and disk drives.
Identifying & resolving the hardware, OS or application related problem.
Preventive Maintenance such as Desktop disk space & memory monitoring.
Modify the Computer Hardware for increased the speed and smooth work.
Bio metric system (Card, Face, Finger) Enrolling, Editing, Backup, Restore.
CCTV Normal installation and Monitoring Data, backup.

IT Support/ Service Desk - Larsen & Toubro (L & T), Surat (On Contract - CMS, Redington, Ensure) - (October 2011 to November 2014)

IT request ticket generation and assign to responsible technician.
Respond to telephone calls, instant messages, email and personnel requests for technical support.
Document, track, and monitor all problem to ensure a timely resolution.
Perform other duties or special projects as requested related to area of responsibility.
Log all the incidents and service requests reported into IT Help Desk system.
Provide basic desktop support for hardware, peripherals, and network access.
Assist in technical upgrading and maintaining of entire desktop systems.
Support in testing and deployment of new applications and systems.
Preventive Maintenance such as Desktop disk space & memory monitoring
Used remote software to handle all help desk and technical support issues.
Communicate effectively with the more difficult customers.
Email (New Account, Backup, Import and Export, Troubleshoot outlook).
Coordinate and maintain a log of request activities of the Help Desk, be able to prioritize service requests according to importance.
Provide basic administration of computer accounts and passwords.
Attend meetings and provide on-site support to various departments and branches.
Performed remote installations, upgrades, and repairs using phone, online chat, and remote desktop software.
Knowledge of Service Desk software (Talking staff / Clients through a series of action either face to face or over the telephone to help set up systems or resolve issues.)

IT Support Engineer - Air India, Surat AirPort, Surat (On-Contract - PCS Technology, HCL) - (February 2008 to October 2011)

Installation and troubleshooting computer hardware including Computer system, Keyboard, Printers and Routers.
Identifying & resolving the hardware, OS or application related problem.
Modify the Computer Hardware for increased the speed and smooth work.
Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN.
Organize and manage multiple tasks and priorities.
Diagnose Troubleshoot Desktop and Laptop, Assembling and replace defective parts.
Windows installation, Troubleshooting, Standard software installation.

Operating System Installation
Basic Knowledge of Office 365
Hardware Troubleshooting
Email Configuration
Desktop Support / Help Desk Technician
Understanding IT Standards
Printer Installation and Configuration (Network,
USB, Sharing)
Scanner Installation and Configuration
(Network, USB, Sharing)
Basic Network Troubleshooting / Wireless (Cable
pooling, Crimping)
Setting up IT Infrastructure as site office
according to requirement
Having Experience to handle 150 users
Set up infrastructure for 50-75 user
Antivirus Update, Scan, Registration and Fixing
Assembling PC’s and replace faulty accessories
IT asset Management (New Asset, registering
asset to manufactures, Proper asset numbering
and labeling)
Attendance Machine / Bio-metric configuration
New User add, Delete User, Data Backup
Basic Group Policy administration & config.
Good Experience in Microsoft Office.

OS Installation, Office 365, Hardware Troubleshooting, Email Configuration, Desktop Support/ Help Desk Technician, IT Standards, Printer, Scanner Installation & Configuration, Network Troubleshooting, IT Infrastructure, Antivirus Update, IT asset Management, Attendance Machine, Data Backup