IT Support Executive

/
/
IT Support Executive
ID : 1870
Education level  : Diploma, Bachelor's degree
Work experience level  : Expert- (more than year 7)
Work experience in total  : Years
Job type  : Online
Job time  : Maandelijks
Last date of registration :
2023-01-31
Profile description

Very technical IT Support Executive has excellent troubleshooting and interpersonal skills to assist customers with computer issues. Possesses a thorough knowledge of computer hardware and software applications. Has a bachelor’s degree in Computer Science and +9 years of experience working as an IT Support Executive.

Work experience In details :
Job position
Job description

Executive - Systems and Infrastructure - Crystal martin, Sri Lanka - (2013 to 2022)

  • Provide technical assistance for incoming queries and issues related to computer systems, software, and hardware.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010,2016 and o365, another authorized desktop application.
  • Basic knowledge of Mac operating system, to support Apple pc users.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
  • Performs general preventative maintenance tasks on computers, laptops, printers.
  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
  • work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
  • PABX systems, Meeting arrangements & any other technical support.
  • CCTV DVR Installation, maintaining, Supporting (dahua / Hikvision / avtech),
  • Planning, implementing, and maintaining an organization’s computer network by designing and testing new systems, upgrading existing ones, and troubleshooting problems.
  • Network, Telephone, CCTV Cable Laying Experience
  • UPS System Repairing, maintaining Experience (650 VA to 10KVA Online)
Hard skills
  • Hardware Skills
    • Desktop Computer Configuration / Upgrading / Hardware Installation / Maintainance.
    • Printer Service, Troubleshooting, Spare part Replacements, Firmware Upgrading.
    • Wireless access point Configuration, Installation, access Controlling, maintenance.
    • Laptop Computer Service, Upgrading (ex ; SATA HDD to SSD ).
    • CCTV DVR Installation, maintaining, Supporting,
    • Laptop hardware configuration and troubleshooting
    • Telephone System configuration PABX ( Mitel, NEC ), Telephone Installation, Configuration.
    • Planning, implementing, and maintaining an organization’s computer network by designing and testing new systems, upgrading existing ones and troubleshooting problems.
    • Network, Telephone, CCTV Cable Laying Experience.
    • UPS System Repairing, maintaining Experience (650 VA to 10KVA Online).
  • Software Skills
    • Windows 11,10, Or Below Operating system Installation, Troubleshooting Upgrading.
    • Updating Office 365, 2019, 2016, 2013, 2010, 2007 Support Experience.
    • MS Teams, Zoom, Skype, Skype for Business, WhatsApp User Support Skills.
    • Microsoft dynamics ax, Sap, Basic support Skills.
    • Vmware, Remort Desktop, Any Desk, Team Viewer Experience.
    • Telephone System configuration PABX (Mitel, NEC), Telephone Installation, Configuration.
Soft skills
  • User Support
  • Strong decision maker
  • Analytical
  • Excellent communication
  • Team Player
  • Troubleshooting
  • Problem-solving
  • Multi-task
Achievements
Special notes

Meer person

ID : 2042
Associate Software Engineer
Education level: Bachelor's degree
Work experience level: Intermediate- (2-4 year experience)
ID : 2041
System Engineer IT
Education level: Bachelor's degree
Work experience level: Experienced- (4-7 year experience)
ID : 2040
Associate Engineer
Education level: Bachelor's degree
Work experience level: Associate- (1-2 year experience)
ID : 2039
Intern
Education level: Bachelor's degree
Work experience level: Beginner- (internship- 1 year experience)
Mis geen enkele belangrijke kennisgeving houd jezelf update
Begin met chatten!
Wij staan u graag te woord!
Hallo 👋
Kunnen we je helpen?