IT Support Executive

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ID : 1870

Education level : Diploma, Bachelor's degree

Work experience level : Expert- (more than year 7)

Work experience in total : Years

Job type : Online

Job time : Maandelijks

Last date of registration :

2023-01-31

Very technical IT Support Executive has excellent troubleshooting and interpersonal skills to assist customers with computer issues. Possesses a thorough knowledge of computer hardware and software applications. Has a bachelor’s degree in Computer Science and +9 years of experience working as an IT Support Executive.

Executive - Systems and Infrastructure - Crystal martin, Sri Lanka - (2013 to 2022)

Provide technical assistance for incoming queries and issues related to computer systems, software, and hardware.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010,2016 and o365, another authorized desktop application.
Basic knowledge of Mac operating system, to support Apple pc users.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Performs general preventative maintenance tasks on computers, laptops, printers.
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
PABX systems, Meeting arrangements & any other technical support.
CCTV DVR Installation, maintaining, Supporting (dahua / Hikvision / avtech),
Planning, implementing, and maintaining an organization’s computer network by designing and testing new systems, upgrading existing ones, and troubleshooting problems.
Network, Telephone, CCTV Cable Laying Experience
UPS System Repairing, maintaining Experience (650 VA to 10KVA Online)

Hardware Skills
- Desktop Computer Configuration / Upgrading / Hardware Installation / Maintainance.
- Printer Service, Troubleshooting, Spare part Replacements, Firmware Upgrading.
- Wireless access point Configuration, Installation, access Controlling, maintenance.
- Laptop Computer Service, Upgrading (ex ; SATA HDD to SSD ).
- CCTV DVR Installation, maintaining, Supporting,
- Laptop hardware configuration and troubleshooting
- Telephone System configuration PABX ( Mitel, NEC ), Telephone Installation, Configuration.
- Planning, implementing, and maintaining an organization’s computer network by designing and testing new systems, upgrading existing ones and troubleshooting problems.
- Network, Telephone, CCTV Cable Laying Experience.
- UPS System Repairing, maintaining Experience (650 VA to 10KVA Online).
Software Skills
- Windows 11,10, Or Below Operating system Installation, Troubleshooting Upgrading.
- Updating Office 365, 2019, 2016, 2013, 2010, 2007 Support Experience.
- MS Teams, Zoom, Skype, Skype for Business, WhatsApp User Support Skills.
- Microsoft dynamics ax, Sap, Basic support Skills.
- Vmware, Remort Desktop, Any Desk, Team Viewer Experience.
- Telephone System configuration PABX (Mitel, NEC), Telephone Installation, Configuration.

User Support
Strong decision maker
Analytical
Excellent communication
Team Player
Troubleshooting
Problem-solving
Multi-task

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