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Skilled and organized IT professional. Motivated and interested in moving forward with
technical analysis and research. Developing projects which are cost-effective and satisfy
requirements of both the management and the end users is recommended vital in my job
career.
IT Support Engineer
Global Surf IT Infrastructure
Jan 2021 – Present | Dubai, UAE
• Managing Microsoft Servers (ADDS, DNS, DHCP, WDS, RRAS), backups & file security.
• Configuring, Maintain and troubleshooting the company network and keep it secure &
stable. Managing Hyper-V & VMware PCs as Clients.
• 1st and 2nd level consultation for technical and application defects. Managing Fingerprint Access System.
• Microsoft office 365 installation and troubleshooting for 20+ Clients.
• Capital asset management for IT department.
• Procuring network equipment and managing subcontractors involved with installation.
• Prevent losses and damage of data and equipment by reporting irregularities, informing
violators of policy and procedures.
• Administered RAMCO ERP and was involved in implementation of E-Commerce website.
• Installed and configured the Wi-Fi devices and outdoor movie theatre in the labour camps.
• Implementing Synology backup Solution for all the clients.
• Managing Network device and troubleshooting.(FortiGate, Sophos, D-Link, Unifi)
• Sophos Advance Av installation and configuration on Server and End users.
• Provided technical assistance to customers on inbound telephone tech support calls.
• Used remote access to perform troubleshooting when needed.
• Recommended computer products and applications to improve productivity.
