IT Administrator/IT Coordinator/System Support Engineer

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ID : 1718

Education level : Bachelor's degree

Work experience level : Expert- (more than year 7)

Work experience in total : Years

Job type : Online

Job time : Maandelijks

Last date of registration :

2022-12-17

Motivated, results-driven & experienced IT Administrator with over 7 years of extensive and diverse experience. Flexible and versatile thrives on rapidly changing situations & deadline-driven environments, and always remains open to new challenges. Acquired highly developed sets of skills with a proven ability to manage personnel and programs, improve processes, and accomplish objectives regardless of budget cuts and time constraints. Recognized and respected for meticulously decisive processes and operational development prowess that leads to sustained organizational growth. Exceptional communicator with solid knowledge of IT systems and applications, experience in network management, understanding of TCP and IP protocols, ability to configure LAN/WAN; ability to troubleshoot, and strong interpersonal
skills. To secure a position that will utilize my organizational abilities and educational background and be an active part of the company in achieving its goals.

IT Coordinator - iMile.com - (June 2020 - June 2022)

Involved in maintaining information technology and is responsible for performing both administrative and technical tasks to ensure efficiency and functionalities of computer systems, instituting IT protocols to be used across IT department or projects; providing technical support, installing and configuring software and hardware systems, performing troubleshooting tasks, monitoring network and system performance, performing maintenance tasks, upgrading license and collaborating with various other professionals to uphold standards and functionality.
Maintained and administered the computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Performed daily operations including administration of EMAIL & Company CRM IDs; Chat BOT configuration (Multiple countries); Mobile & PDA applications managing; PBX/ SIP Trunk Call center management (Multiple countries); 24/7 emergency support (10 Countries) & Identify incidents, analyze, give remote support and raise tickets to different projects in the Ticketing system in user communities from all branches; Server, VPN, Biometric, CCTV, Wi-Fi & network administration.
Provided technical support on and solve routine issues promptly per the department’s Service Level Agreement.
Researched and selected IT equipment according to company needs, reliability, and cost-effectiveness.
Developed, executed, and documented process improvements based on internal trends and best practices.
Monitored system logs and alerts to ensure any events requiring attention is responded to in a timely manner.
Coordinated team meetings, managed agendas, and notes while ensuring follow up items are assigned and communicated.

System Administrator - AWOK.COM - (April 2019 - May 2020)

Responsible for ensuring the smooth running of the system; installing and configuring hardware and software, managing network servers, setting up accounts and workstations, monitoring performance and maintaining systems, troubleshooting issues, and outages, ensuring security throughout backups, access controls, and firewalls, and upgrading system.
Provided DHCP, office 365. JIRA, Yandex, Cisco Technologies, Active Directory & Remote system support for UAE, India, Egypt, China,Singapore, Ukraine, and Pakistan.
Involved in maintaining astercc call center (IPBX) solution; Data Backup, Security & Alarm system management; Network support(router, switch, modem & cabling), and CCTV installation & maintenance.

System Support Engineer - Vertex Pvt. Ltd - (December 2017 - January 2019)

Ensured the computer systems and their related network worked well and was responsible for determining the needs of the customer; analyzing software, managing and coordinating technical operations; ensuring technical support, assisting in the installation process, determining required algorithms; installing internal resources, administering all maintenance and installation of systems; and providing support to all staff and mainly to the help desk operations.

Desktop Support Engineer - M Intergraph Systems Pvt. Ltd - (August 2017 - December 2017)

Responsible for providing technical support to the clients; installing and upgrading hardware and software systems; addressing user tickets pertaining to network, software, or hardware; helping customers in installing applications and computer peripherals; guiding users by giving step-by-step information, customizing desktop applications, recording technical issues, directing unresolved issues, and reporting customer feedback.

Desktop Support Engineer - ACCEL Frontline Global IT Services - (August 2015 - August 2017)

Responsible for responding to client support requests; contacting clients to find out the nature of the problem; troubleshooting hardware and software issues; installing and maintaining hardware and computer peripherals; installing and upgrading operating systems and computer software, and troubleshooting networking and connection issues

MS Office
Adobe, 3D Drawing Applications
Mail, OS, Software Configuration & Migration (Linux, windows & MAC)
Firewall, Endpoints Server Applications
Chat BOT Development
HTML, C++, Java Programming Languages

Project Management
IT Operations Management
System Administration
Network Security
Client Relations
Server Management
Compliance Management
Communication
Problem Solving
Technical Support
Quality Control
Risk Management
Strategic Planning
Workflow Management
Team Leadership

An expert IT Administrator with experience in network management, understanding of TCP and IP protocols, ability to configure LAN/WAN; ability to troubleshoot, and strong interpersonal skills.