Infrastructure System Engineer

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ID : 1028

Education level : Diploma

Work experience level : Expert- (more than year 7)

Work experience in total : Years

Job type : Online

Job time : Maandelijks

Last date of registration :

2022-11-23

To become a dynamic professional, working in a challenging environment that would enable me to enhance and utilize my skills in the discipline of Networking Technology while contributing to other functions such as Communication and Technology, Information Technology in a world class organization while obtaining a demanding and a rewarding position and enabling to add value to the organization.

Infrastructure System Engineer - Huawei Technologies Lanka co (Pvt) ltd - (2020 - Present)

Technical engineer of Core Network, Fixed Network or Wireless Network
Responsible for the planning, design, strategy formulation, capability introduction, and improvement of E2E delivery solution for core products, provide on-site support for key projects, ensure the successful delivery of project and stable network operation
Responsible for building the maintainability of the mainstream product solution. Based on the network and product evolution and customer requirements, to design and deliver a solution in consideration of low-cost, high-quality, and digital maintenance
Develop network change solutions
Planning and coordinating the implementation of project plans and the penetration of new technology
Follow Huawei internal flows and systems to support project delivery
Primary interface and point of reference for the customer’s technical and engineering staff inquiries and follow-up

Systems Engineer (Service Desk) - MOQ Digital - (2017 November – 2020 December)

MOQdigital is an Australian owned company with service coverage across Australia and New Zealand. It
focuses in providing innovative and flexible IT services and solutions that enhance business productivity.
The Scope of this role includes the following:
Adding smarts and efficiency to the Service Desk by driving operational improvements, uniformity.
Interact and collaborate with other technical teams to build uniformity and develop operational standards.
Taking leadership for the Service Desk business unit including understanding the current and future
potentials inclusive of future growth, new client transition & other opportunities of improvement within the Department.
Handled cases related to Microsoft AD, E-mail, Azure, Office 365, File & Printer services, 3rd party
desktop applications and basic network troubleshooting.
Proactively picked up cases from the SD queue and worked on them as per the SLA
Installed, configured and troubleshoot Microsoft applications and other 3rd party applications used by the clients.
Handled Level 1 and Level 2 technical support requests. Managed customer expectations and ensure stakeholders are notified of progress of cases.
Review and provide recommendations & updates to client management with regards to their IT Infrastructure where necessary.
Overlooked NOC operations during afterhours by responding to alerts received on the NOC mailbox and operated according to the Operational Level Agreement (OLA)
Coordinate with 3rd party vendors in managing and resolving issues related to all other Infrastructure Systems (i.e., WAN Network, IP Phone System)
Assist Preventative Maintenance Team in proactively identifying and resolving issues in the clients’ LAN
Be the first point of contact for all IT related requests and concerns and provide, identify and resolve L1 and L2 IT support requests. Escalate and manage L3 requests as and when required.

System Operator – Pan Asia Bank PLC - (2012 March to 2017 October)

Performing End of Day operations on systems - T24 (Globus-R6) / Finacle V 10.2.13)
Supervising technical support teams including System Admin, Network Admin, DBA, Infosys Help desk to
trouble shoot issues.
Monitoring all the core banking systems running on Sun Solaris and Oracle data base.
Managing SLAs and reporting to Head of IT.
Troubleshooting Active Directory related issues
Monitoring employee's workstations and troubleshooting mail servers (MS exchange / Outlook / user logins / AD etc.)
Help desk applications monitoring and attending to complaint tickets of employees and end customers.
Performing Bank’s (Close of business) day end operations on Temenos Globus T24 platform
Database backups and restorations. Example: Swift backup, E-Banking Backup

Network Assistant – Active Logic Ltd - (2008 December– 2009 December)

Responsible for Operating System and Desktop Software installations, PC upgrading and network troubleshooting.
Responsible for Network management including Network performance tuning, Security monitoring server
backups and domain management.
Provided on-site technical support for end users' PC and Networks.
Maintaining Windows 2003 Client/Server environment with more than 50 workstation maintenance.
Manage remote hosting and remote solutions

Network administration support
Customer assistance support
Coordination for necessary hardware maintenance on site
Retains good skills in computer hardware maintenance and repairs.
Rigorous, quality-conscious contributor with solid analytical thinking and writing skills.

Good Project Management Skills
Possess good Public Relation and Presentation Skills
Well-rounded
Communicative
Creative
Technical problem-solver
Fast learner and an energetic team player

Network administration support, customer assistance support, Coordination for necessary hardware maintenance on site, retains good skills in computer hardware maintenance and repairs, Rigorous, quality-conscious contributor with solid analytical thinking and writing skills.