Field Support Engineer

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ID : 1213

Education level : Bachelor's degree

Work experience level : Intermediate- (2-4 year experience)

Work experience in total : Years

Job type : Online

Job time : Maandelijks

Last date of registration :

2022-12-05

I am confident, hardworking and enthusiastic individual, seeking for a good position in a well-organized and professional organization. My primary goal in life is to excel in my career by joining a fast-paced and professional workplace and emerge as a competitive and intellectual individual of the society. My primary objective is to secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Field Support Engineer - Abu Dhabi, United Arab Emirates - (January 2022 - Present)

Client: ADNOC
Products & Services: Dell Server, HP Server, POS machine, Back-office server, Printers,
scanners, PPT/IPT/DIPT, RAID Configuration, FORTINITE Firewall, External WAP, Internal
WAP, CISCO routers and switches.
- Diagnose, resolve and update or reinstallation for faulty DIPT (Dispenser Integrated Payment
  Terminal) for non-cash payment such as ADNOC App, contactless card RFID, Emirates ID and
  bank Cards to ADNOC service station fuelling devices.
- Diagnose ADNOC faulty payment VeriFone devices (VX680, VX520 & V240m) resolve issues
  and update if required.
- Installation or Update of new VeriFone devices and Tablets for Adnoc petrol Stations.
- Creating image backup and recovery for servers and POS for Adnoc by using Acronis true image.
- Installing, troubleshooting Petro Point Fleet+ (Petro Scan) & Configuring of RFID for Vehicles to use such as Smart Tag for the Petrol Tank for vehicles
- Basic configuration of Firewall, installing Network Switch & Access Points that use in each Adnoc Stations (FORTINET) & (CISCO). Troubleshooting of UPC, replacing of Batteries as well.
- Troubleshooting, data backup and windows & software installations for Laptops, Desktops for Customers and also for Diyar employees.
- Create reports for faulty equipment's and forward to responsible team.
- Responsible for checking and resolving different types of equipment which comes to service centre

IT Support Engineer - Al Barrak Electrical Construction Co - (February 2020 - December 2021)

Clients: TRANSCO, Consultant: ENERGO Consult Abu Dhabi.
Products and Services: , PC’s & Laptops, Printers, Android Devices, Calibration, Installation, Maintenance, Repair.
- Research and Development.
- Expert in L1 and L2 Support.
- Providing Backend support to client, Consultant & onsite teams.
- Maintaining daily progress and issues report.
- Expert in using Team viewer & Any Desk for providing remote access.
- Troubleshooting of Hardware and Software related issues.
- Installation of Devices, Applications & Drivers.
- PC’s and Laptops troubleshooting.
- Installation and Configuration of Computer Systems.
- Providing onsite technical support to Site Team.
- Installation and Maintenance of Printers. .
- Troubleshooting and Maintenance of Devices.

IT Support Officer- Al Sahraa AJR L.L.C - (July 2019 - January 2020)

Install and configure computer hardware operating systems and applications
Monitor and maintain computer systems and networks
Communicate with staff through a series of actions, either face to-face or over the phone, to help set up systems or resolve issues.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Replace parts as required
Provide support, including procedural documentation and relevant reports
Support the roll-out of new applications
Set up new users' accounts and profiles and deal with password issues
Work continuously on a task until completion (or referral to third parties, if appropriate)
Prioritise and manage many open cases at one time
Test and evaluate new technology
Conduct electrical safety checks on computer equipment

IT Support Engineer - Abu Dhbai, United Arab Emirates - (April 2018 - July 2019)

Client: ADNH (Abu Dhabi National Hotels)
Products and Services: PC’s & Laptops, Printers, Android Devices, Calibration, Installation, Maintenance, Repair.
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks.
- Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS.
- Responding in a timely manner to service issues and requests
- Providing technical support across the company
  Ensures cleanliness of all data equipment and computer rooms.
- Troubleshooting end-user systems, hardware & software (Microsoft Office 365, Printers, laptops/desktops, Phone Systems, etc.)
- Testing new technology
- Training more junior staff members

IT Administrator - HNM (Buisness solutions) - (February 2017 - Augst 2017)

Client: HNM Buisness Solutions
Products and Services: PC’s & Laptops, Printers, Android Devices, Installation, Maintenance.
- Running regular checks on network and data security
  Identifying and acting on opportunities to improve and update software and systems
- Developing and implementing IT policy and best practice guides for the organisation
- Designing training programs and workshops for staff
  Conducting regular system audits
- Running and sharing regular operation system reports with senior staff
- Overseeing and determining timeframes for major IT
- projects including system updates, upgrades, migrations and outages
- Managing and reporting on allocation of IT budget
- Providing direction for IT team members
- Identifying opportunities for team training and skills advancement

Served as an IT intern - National Saving Center- (June 2016 - August 2016)

Responded to complaints and requests for information and services.
Gathered and analysed data for studies and reports and made recommendations based on findings.
Learned basic installation of OS windows
Learned basic knowledge of Networking
Learned basic knowledge of Server Management.

IT Assistant - Pakistan Tobacco Company - (December 2014 - February 2016)

Client: PTC (Pakistan Tobacco Company).
Products and Services: PC’s & Laptops, Printers, Android Devices, Installation, Maintenance,
- Monitor the operation and security of all computer hardware and ensure that it is operating properly
- Maintain accurate inventory and record of all hardware, software and manuals purchased by company
- Ensure that all software runs with no output errors, no response time problems and functioning according to specifications
- Prepare a monthly report regarding the systems and issues related to smooth operation of application software
- Understand all the department working procedures and perform the related tasks as described
- Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, etc.
- Maintain all users access request and authorizations (Windows, E-mail)
- Act as the primary contact for all outside agents in all computer technology related matters
- Respond to all users request and provide them with adequate support

Calibration
Desktop support
Firewalls
ITIL
LAN/WAN
Microsoft SCCM
Network Administration
Office 365
Operating System
Technical Support
Troubleshooting
Windows Server
configure & troubleshoot
Microsoft Office

Arabic - Medium

PHP
Muhammad Ali jinnah institute of Science
February 2021

Calibration, Desktop support, Firewalls, ITIL, LAN/WAN, Microsoft SCCM, Network Administration, Office 365, Operating System, Technical Support, Troubleshooting, Windows Server, configure & troubleshoot, Microsoft Office