IT Support Specialist

IT Support Specialist
ID : 1334
Education level  : Bachelor's degree, Post graduate
Work experience level  : Expert- (more than year 7)
Work experience in total  : Years
Job type  : Online
Job time  : Maandelijks
Last date of registration :
Profile description

To add value into a dynamic enterprise with innovative thinking, learning and professional expertise in a challenging job role with strong intercommunication skills while performing as a team to achieve best solutions for the organization.

Work experience In details :
Job position
Job description

IT Support Specialist - Arch Global(UK) - (November 2016– Present)


  • Responsible for analyzing, troubleshooting and evaluating technology Issues.
  • Download all the e-invoices from the suppliers & check against the delivery from the site.
  • Reconcile all the purchase invoices and allocate payments accordingly.

IT Requirement Analyst - Central Finance Company PLC (Colombo 2) - (December 2014– September 2016)


  • Gather the business requirements from the user and study the system then suggest a feasible solution.
  • Prepare system requirement specifications (SRS) report to get approval from the user and the IT audit.
  • Coordinate the developer, QA team, and the user until the final product.
  • Maintain the “Requirement traceability matrix” for whole systems in the company.

Actuarial Business Analyst and Technical Support Analyst - Sri Lanka Insurance Corporation Ltd Colombo  2 - (March 2007 – May 2011)


  • Check the data files used for the valuation process.
  • Prepare the “key characteristic document” (internal) for each quarter and analyze the company performance.
  • Maintain & document the details about the products available in the company and the industry.
  • Engage in special calculations. Eg: surrender values, single premium, etc… (Support the Policyholder service dept.).
  • Handle the technical aspects pertaining to the Actuarial department (automate the calculations, check the systems when it’s developed by IT developers) Eg: Automate the premium calculation, Persistency calculation and surrender value calculation.

Trainee Engineer - Lanka Bell (Pvt) Ltd Colombo 14 - (January 2006 – February 2007)


  • Generate the traffic reports and analyzing the traffic.
  • Monitor and analyze the total Lanka Bell network performance.
  • Forecast the future requirements.
  • Prepare the monthly performance report to the higher manager.
Hard skills
  • MS Access
  • SQL
  • Macro (VBA),
  • Python
  • Office Package
  • Dip. in computer Accounting
  • Visual Communication & Digital Media Publication
  • Power BI
  • Excel
  • Mini Tab
  • SPSS
Soft skills
  • Very good analytical skills
  • Well organized and Enthusiastic
  • Good listening and good learning skills
  • Positive thinker with a strong mind set with self-motivating skills
  • Team player with high performing skills
  • Excellent competency in all commonly used computer applications
Special notes

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