Business Analyst

Home

People

Business Analyst

ID : 1245

Education level : Post graduate

Work experience level : Associate- (1-2 year experience)

Work experience in total : Years

Job type : Online

Job time : Maandelijks

Last date of registration :

2022-12-12

I view myself as a motivated and self-disciplined person, eager to learn & to apply my knowledge effectively at my workplace. I’m a team player with a positive attitude and ability to engage with people. Has experience in managing team to achieve business goals. Enthusiastic learner who quickly grasps concepts, Gained exposure in Trade and supply chain management, Production management methodologies deployment etc. Excellent communicator and good listener, able to work with valued contributor who performs effectively under pressure, innovative & thrives on challenge. My goal is to move to a more challenging role that would enable me to enhance and utilize my skills and innate abilities in the management and bring out the full potential of myself.

Business Analyst, Global HUB and Core Banking Support - HSBC - (July 2020 Present)

Ensure compliance with HSBC Group company policies and procedures, including regulatory requirements. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply within Sri Lanka and in relation to the countries migrating work to the GSC.
Conduct System Acceptance Testing (SAT), raise defects and ensure system stability prior to UAT
Assist the Business Analysts during User Acceptance Testing (UAT), with defect resolution & attending to system related queries from business
Produce project documentation such as Terms of Reference, Document of Understanding, etc
Generate periodic project status updates to the Business and Management
Act as a cohesive unit with the Business Analysts to ensure that projects are delivered on a timely and
professional manner
Investigate and respond to HUB user problems, manage set up of HUB parameters in HUB, maintain standing data (SD) tables to ensure expected results from HUB to support business requirements.
Proactively update and enhance

Senior Fund Administrator, Funds Data Provision - HSBC - (November 2018 to July 2020)

Support strategic projects by providing SME knowledge and assist on new system / product testing and new client process migrations by coordinating with key project stakeholders
Ensure timely allocation of work based on available capacity. Prepare KPI and other MI reporting for Internal and External stakeholders.
Deliver effective on the job training,identify knowledge gap, and prepare training plans for new joiners & under performers. Track trainee progress against the learning curve and deliver feedback.
Find solutions and take necessary actions to address process specific issues or escalate well in
advance.
Interacts with others in a sensitive manner and builds rapport. Is an effective listener and seeks
to understand and show respect for the views and values of other people and other cultures. Build and maintain networks and positive working relationships;
Implement initiatives to increase Business Partner and end client satisfaction. Ensure priority client delivery timelines and quality targets are met.
Systems Using – Markit, ICON, FDW, FDP, RTC, JIRA,

Senior Fund Administrator, Cash Management - HSBC - (November 2017 to November 2018)

Support strategic projects by providing SME knowledge and assist on new system / product
testing and new client process migrations by coordinating with key project stakeholders
Drive training as per BCP cross training plans and provide support during BCP testing and actual BCP scenarios
Ensure timely allocation of work based on available capacity. Prepare KPI and other MI reporting for Internal and External stakeholders.
Deliver effective on the job training, identify knowledge gap, and prepare training plans for new joiners and under performers. Track trainee progress against the learning curve and deliver feedback.
Find solutions and take necessary actions to address process specific issues or escalate well in
advance.
Interacts with others in a sensitive manner & builds rapport. Is an effective listener and seeks to understand and show respect for the views and values of other people and other cultures. Build and maintain networks and positive working relationships;
Implement initiatives to increase Business Partner and end client satisfaction. Ensure priority client delivery timelines and quality targets are met.
Systems used – ICON, TLM, IMS (HUB Front end), RTC

Assistant Manager re-engineering & Production Management. - HSBC - (May 2016 to November 2017)

Acting in the capacity of trusted advisor to local, and line of business Senior Management either
directly or in support of the Site Lead Re Engineering and Production Management.
Provides support well – reasoned decisions in matters of operational improvements and respond to any variety of questions and challenges posed by this audience, but also adds value to the business by providing proactive consultancy services at various points of the Run the Bank/Change the Bank initiatives.
Understanding customer requirements, process improvement models and operating models and designing leading class solutions/options whilst ensuring optimum functional alignment, ability to deliver and benefits realization.
Supports change and a champion for continuous performance improvement across the center/COE. In addition to providing leadership and oversight to multiple internal engagements and actively monitor trends and emerging methodologies in the industry for example like Lean Six Sigma, leveraging those observations to identify opportunities and support recommendations.
Systems Used – All production management tools including iCATS, SD Static, PLA Metrix,
NICE

Executive Global Trade and Receivable Finance - HSBC-(May 2014 to April 2016)

Providing a “superior” level of customer service by processing Trade and Receivables Finance transactions, within the service level parameters and minimizing operational risk by applying a high degree of attention and ensuring accuracy.
Understanding in Trade operations in terms of technical knowledge, as well as an understanding of International Chamber of Commerce (ICC) published rules as well as TRF FIM, Internal Controls and Group Compliance Policy including International sanctions etc.
Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all work is processed and approved within PLA to ensure that all work is
processed with guidelines & appropriate timescales to minimize operational risk and/or customer complaint and to be aware of the nature of our customers’ business and alert any unusual transactions, to Line Management.
Systems Used – HUB, HFE, CARM

Customer service executive - HSBC - (October 2011 to May 2014)

Handled Personal & Business accounts maintenance, fund transactions, transfer limit setting etc.
A section coach who shared assistant manager’s responsibilities and played a role of driving the team of 17 team mates to a common goal of the organization.
Enthusiastic about coming up with new ideas & have given improvement ideas to the company as to make the process flow smoothly
Handled multiple tasks effectively.

Merchandising Coordinator - Smart Shirts Lanka Ltd, Katunayake.- (May 2010 to October 2011)

Handled trims ordering, booking, planning and bulk processing
Handled Fabric allocating, planning, bulk issuance, washing testing etc.
Handled bulk shipment planning, Quality checking & end process
A Team leader had to drive the team of 5 team mates under a considerable amount of work pressure and managed to handle work smoothly.
Handled multiple tasks effectively.

Marketing Executive - Citizens Development Bank, Kaduwela - (2008 to 2010)

Building and maintaining relationships with clients.
Conducting business reviews to ensure clients are satisfied with their products and services.
Updating the CRM and ensuring account managers are aware of changes within clients.

Saved 2500 USD for the company by highlighting a new way of doing the work by OCR Lite.
Received Extra miler reword form HSBC for creating a clear guidance for beginners to learn CDS and BIB.
Received Shining Star award from HSBC for outstanding performance in the Second quarter of the year 2013.
Section Coach in team NET (AMHOAM) and shared responsibilities with Line manager and was a Key Player in the team.
Received a Merit for ICA Certificate in Trade Based Financial Crime Compliance.

A Team leader who can work under a considerable amount of work pressure and manage to handle work smoothly, handle multiple tasks effectively, Dealing with clients