Business Analyst

Business Analyst
ID : 1216
Education level  : Master's degree
Work experience level  : Experienced- (4-7 year experience)
Work experience in total  : Years
Job type  : Online
Job time  : Maandelijks
Last date of registration :
Profile description

Purposeful Business Analyst successful at responding to shifting business needs and priorities. Well-versed in operational assessment strategies and functional analysis methodologies for businesses of varied sizes. Quantitative expert with comprehensive approach to analytical projects, business reporting and process improvements. Proficient in Data Analysis using SQL, Tableau, Power Query and Qlik Sense.

Work experience In details :
Job position
Job description

Business Analyst - Bezaleel Alliance - (June 2022-- Present)

  • Analysing key aspects of business to evaluate factors driving results and summarizing into presentations.
  • Collaborating with teams in product line transition to streamline manufacturing footprint.
  • Deriving conceptual designs from business goals to deliver software and applications
  • according to specifications for usability, performance and functionality.
  • Continuous interactions with internal customers to understand business needs and translate into requirements and project scope.
  • Supporting leadership team with reporting, analysis and business presentations to inform divisional strategies.
  • Data quality assurance
  • Quality engineering and analytics
  • Data analysis using SQL, Tableau and Power Query for accurate reporting.
  • Delivering analytical reports of market, sales and consumer trend impact on long and short-term strategies.
  • Assessing impact of current business processes on users and stakeholders and evaluation of potential areas for improvement.

Customer Service & Portfolio Analyst- Vodafone Ghana - (September 2017 - August 2020)

  • Detected faults in network and help in resolution
  • Used Oracle tools like CRM to undertake reconnection of deactivated service lines
  • Used CBS and UniK features to pull customer information and detect faults on customer lines
  • Resolved all customer issues using proper test tools
  • Actively listened to customers, managed concerns quickly and escalated key issues to supervisor.
  • Retained existing clients and developed 93 new accounts by extending high quality and efficient support service.
  • Collaborated with vendors to find replacement components and
  • resolve advanced problems.
  •  Determined areas where customers are peaking on bandwidths through CACTI graphs and
  • suggest possible upgrades to prevent network down times
  •  Generated Auto Recharge invoices to customers for payment to enable monthly loading.
  •  Helped streamline repair processes and update procedures for support action consistency.
  • Upsold products and services to increase company 13% beyond targets.
  • Supplied primary customer support to internal and external customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Followed up with clients to verify best customer satisfaction following support engagement 'and problem resolution.

Commercial Performance Analyst-National Service - Vodafone Ghana - (August 2016 - August 2017)

  • I was responsible for SME activations reporting where I did weekly collation of all mobile acquisitions to measure the performance of the sales executives to report to the respective sales managers.
  • I oversaw revenue pipeline reporting where I tracked deals won yet to be provisioned and found the stages of the various deals in the pipeline for informed revenue forecasts.
  • Grouped customer base into segments and mapped them unto various Account Managers which helped in performance monitoring of the account managers and the segments.
  • Correction of account names and mapping of customers to the right segments to aid in the generation of correct business revenue reports.
  • I oversaw sales team performance by way of monitoring and recording their achieved sales against their target and performed necessary calculations for the purpose of commission payment.
  • Measured the performance of personalized agents by using the feedback from our customers'
    experience with the sales team.
  •  Monitored and recorded periodic customer visits of the Enterprise Sales Team.
  • I did periodic tracking of customers who detract us within a period and report to management for the right cause of action.
  •  I Identified customers who were peaking on their bandwidths by analysing their cacti graphs and send their bandwidth utilization information to the account managers for the purposes of upselling.
  • Led a team to create an idea of a product that will augment the revenue of a telco by 300% considering all factors equal.

Protection & Control Engineer Intern - Electricity Company of Ghana - (June 2016 - July 2016)

  • I took part in transformer pre-commissioning.
  • Tested earth-electrode resistance.
  •  I took part in transmission line protection.
  •  Reported cable fault locations.
  • Reported to management about faulty substation and cables that needed repairs
  •  I escalations faults and did follow-ups for their resolution
  •  Provided technical support to external and internal customers.
  •  Resolved project operational problems to minimize delays and unexpected cost increases.
  •  Developed and verified end-user documents such as performance specifications, training manuals and operating instructions.
  •  Conducted analyses addressing issues such as failure, reliability or yield improvement.
  •  Communicated operating characteristics and performance experience to other engineers and designers.
  • Performed day-to-day duties accurately and efficiently.
  •  Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Devoted special emphasis to punctuality and worked to keep an outstanding attendance record.
Hard skills
  • Business Analytics SQL
  • Microsoft Office Suite Tableau
  • Project Management Power BI
  • Workflow Analysis
  • Qlik Sense
  • Agile framework
  • Business Process Mapping
  • Quality Assurance
  • Data Analytics
Soft skills
  • Data Analysis with R Programming
  • Prepare Data for Exploration
  • Process Data from Dirty to Clean
  • Share Data Through the Art of Visualization
  • Ask Questions to make Data-Driven Decisions
  • Lean Six Sigma White Belt Certification
  • Security and Privacy for Big Data – Part 1
  • Foundations: Data, Data, Everywhere
  • DevOps Foundations: Lean and Agile
  • Project Management Foundations: Requirements
  • Cybersecurity Foundations
  • Oracle Cloud Infrastructure 2021 Certified Associate
Special notes

Business Analytics SQL, Microsoft Office Suite Tableau, Project Management Power BI, Workflow Analysis, Qlik Sense, Agile framework, Business Process Mapping, Quality Assurance, Data Analytics

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