Application Support Specialist | Software Engineer

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ID : 1892

Education level : Diploma, Bachelor's degree

Work experience level : Expert- (more than year 7)

Work experience in total : Years

Job type : Online

Job time : Maandelijks

Last date of registration :

2023-02-09

I am a results-driven expert with over 20 years of experience in different business domains performing various roles such as Senior Business Analyst, Application & Technical consultant, Leader , Support center consultant , Programmer , managing & leading & delivering both in-house and overseas clientele projects. Proven track records and demonstrated ability to keep projects on schedule and system migrations, implementing Global ERPs, (NetSuite, Infor System21 /Aurora V2) documenting business & functional requirements, and test planning. Self-motivated, client-oriented team player with multi-tasking abilities.

Senior Business Analyst – Loop1 LLC (USA, UK , EMEA, SL) - (September 2022 – December 2022)

Loop1 provides & specializes in SolarWinds IT Management software, observe ability platform, and Provides proactively managed services, projects, and license renewals to clients of all sizes worldwide.
- losely work with stakeholders to understand their business requirements, informational needs, data sources, conduct requirement gathering sessions.
- Translate business needs into clearly defined and detailed business requirements documents.
- Provide Tier 1 & 2 NetSuite Enterprise application support & troubleshoots for corporate users (global) daily incidents & tasks.
- Planned & conduct requirement gathering meeting with the global leadership team.
- Proposed solutions through process of business analysis practices that ensure deliver quality product effectively and efficiently.
- Conduct SIT, User training and prepare training materials, videos, user manuals & conduct demonstration to leadership.
- Research and implement data driven Suite App tools to support management decision making.
- Maintain & create knowledge base articles for Enterprise Operations in Service Now.

Delivery Lead - Senior Executive - SANKARAA (Known as M.SaaS Pvt Ltd) - (November 2021 - September 2022)

responsible for keeping multiple client NetSuite projects on track and delivering quality & accurate results clients, through close coordination and collaboration with business leads, and technical leads.
- Understand the client requirements and business scope and functions works, considering process, organization hierarchies, information and required technology.
- Provide NetSuite application supports and troubleshoots for clients support requests.
- Defining statement of work, project scope, and delivery against defined milestones.
- Take ownership and prioritize product requirements for projects and change requests.
- Conduct QA, SIT & UAT process & ensure with clients the given solutions met the CR & SR.
- Follow agile approaches to manage and work on projects to plan and do the actual work.
- Administrate and customize Suit Analytics Dashboards for different user roles.

Senior Executive - Smart Shirts Limited - (September 2016 - October 2021)

Responsible for influential people management through strategic and professional leadership to IT dept. and for implementing long/short-term & corporate IT strategies. Carrying out continuous evaluations and implementations to improve ERP processes to improve efficiency in the business processes.
- Provide functional & technical vision and leadership for the development and implementation of new & enhance system applications & IT infrastructure through project management.
- Maintain documentation procedures for a change request, development request, and project plan.
- Follow, guide and work in multiple application development project life cycle models.(SDLC|Waterfall|RAD)
- Enforce strong network and develop effective working relationships both internally and externally.
- Establishing quality control pipelines for ensuring data quality, provenance and integrity.
- Clarify, plan, priorities in order to work proactively in order to ensure objectives are met in a timely manner.
- Ability to analyze complex problems and propose solutions while satisfying any constraints imposed by the business.

Analyst Programmer | Application & Technical Specialist - Smart Shirts Ltd (USA – Kellwood) - (May 2004 - August 2016)

Solid and progressive experience as an application and technical specialist in system interfacing, elicitation, design development, integration, and support troubleshooting in business applications and ERP Infor System/Style 21 | Aurora V2 in Finance, Manufacturing Distribution, Inventory, and Procurement including EDI functions.
- Development of functional and design specifications in line with business requirements and conversion into technical specifications.
- Upon completion of implementation carry out integrated testing, in line with the test plan and completion of documentation pertaining to change management process.
- Perform Information System Troubleshooting and practice Project Management Principles to meet successful project deliverables.
- Evaluate change management requirements at different stages of the project.
- Provide 24/7 System21 application functional & technical support, maintenance, development, and management activities due to time zone differences (US, Asia & Far East).
- Program development using RPG400/ CL400/ RPGLE/ SYNON/2E.
- Carry out application user training and preparation of user manuals.
- Overseas Assignments(On site ) – Kellwood / Smart Apparel U.S.A. (MO) (PA) & China
- Kellwood HQ, MO, U.S.A (2004 to 2008) – System Integration and Interfacing
- Smart Appeal, PA, U.S.A ( 2009 to -2011) – System Migration project to DOS to Aurora V2 5
- Smart Shirts, CQ, China (2012 to 2015) – System Migration/Study S21 to Sim ERP

Software Engineer Executive - Lanka Equities Pvt Ltd [ Sri Lanka] - (January 2002 - May 2004)

Provide comprehensive ERP (System 21-Finance, Distribution, Procurement, Fixed assets, Inventory, Manufacturing) user support, training and preparation of user manuals.
- Use software design specifications to develop applications which support ERP functions.
- Contribute System analysis and designing activities.
- Provide daily operational and support ERP including on-call support.
- Using Technology –RPG400/CL Programming, SQL, IBM DB2 (iSeries)
- Using Business Applications – ERP solution System 21 – Style (iSeries)
- Collaborate with the QA team to perform user acceptance testing.
- Liaise with project managers and team leaders for successful delivery of projects.
- Follow documentation procedures & standards for any SDLC actions.
- Introduce value added modules to improve business processes.
- Provide technical & application solutions for dynamic requirements.

Trainee Programmer | Programmer - International Support center consultant - (November 1998 - December 2021)

iOM (Formerly known as EDS) supports more than 50 GEAC SYSTEM21 customers in worldwide countries including Sri Lanka, United Kingdom, Seychelles & Singapore
- Learning ERP modules and technical skill development.
- Technology –RPG400/CL Programming, SQL, DB2 (I Series)
- Business Application – ERP solution System 21 – Style (I Series)
- Provide application & technical support (Tier 2/3) for all System 21 clients.
- Carry out analysis, designing, development and maintenance of System 21 Module.
- Execution of Infor - System 21 Module Processing, consignment of goods, and PM reports.
- Customization of ERP system to business requirements.
- Problem simulation and solving and planning tasks.
- Act as help desk consultant Off-shore, on site and off site, and provide S21 support & troubleshooting to Singapore and UK clients.
- Provide project managers with technical & application solutions for dynamic requirements.
- Overseas Assignments (On site) – iOM Development Singapore. I was assigned to work at the International Help Desk Support Center in order to provide on-site and off-site S21 client support & troubleshooting.

Create Knowledge Base Articles.
Demonstration & User Training (Videos, User Manuals, Presentations, Orientations )
System Migration skills,
Troubleshooting & Service Oriented.
Process Testing & Documentation.
Tear 2 & 3 ERP user Support.
Project Management.
Agile working.
Program development & Debugging
Post Implementation Support
Languages & Tools
- BM AS400 | RPG400, RPGILE, CL400, SQL400, SDA and RLU
- MS Projects, Visio, MS PowerPoint
- Agile Methodologies
- UML
- Service Now tools

Planning & Organizing
Business & systems Analytic skills.
Analytical and Investigation.
Requirement gathering & documentation.
Excellent customer support & service.
Time Management & systematic
Methods to accomplish more in less time.
Team player |Teamwork | Active Listener.
Business Process Improvements & Optimization.
Ability to solve problems using logical reasoning to identify.
Service Oriented.
Ability to solve problems using logical reasoning to identify Alternative solutions, conclusions or approaches.
Multitasking & Positive attitude and flexibility.
Ability to make decisions with confidence.