Network Engineer

Network Administration Tasks for the Network Management Environment or Network Operations Center (NOC) used to manage the clients' networks For a network management environment. Perform second level support for the installation, implementation, customization and operation of the
environment. This includes overseeing and acting as Subject Matter Expert (SME) for the activation of tools, asset recording, testing of management systems/appliances in reaching network devices. Coordinate the recovery from outages. Analyze and assess performance enhancements and
recommend performance tuning actions. Act as SME in the escalation process. Develop and document change management procedures and updates based on feedback from client issues and Level 1 experiences following established change management procedures.

Team Lead - Network Engineer

• As a Team Lead I am responsible for supporting team members and overseeing the day to day workflow of the Networks Support calls , support Network, Wireless, Security and Unified Communications products and services for end clients .Strong understanding of the LAN (Routing and switching) infrastructure.
• Performing network maintenance and system upgrades.
• Monitor performance and ensure system availability and reliability.
• Monitor system resource utilization, trending, and capacity planning.
• Provide Level-1/2 support and troubleshooting to resolve issues.

Network Engineer

• Deploy and support for CUCM , UCCX, IP Phones and Soft phones, Branch network are configured on 2900 series routers, ISR 4000 series which facilitate SRST, AAR, QoS, Policy based routing, PSTN
  dialing (FXO) and many other features.
• Deploy and Support for High availability Cisco 6500 , 4500.
• IOS upgrade and implement best practices for access layer with advance security features.
• Support cisco 3850 , cisco 3750, cisco 2960, Nexus 9k , 7k , 5k platform, Cisco MDS Fabric san switches upgrade and configurations.
• Secured client Wireless Networks using encryption and redeployed their WiFi equipment for proper signal and usage hence improving their bandwidth and productivity.
• Support for firewall, cisco ASA, Cisco ACS, Cisco Iron port, Cisco WSA, Cisco ESA Fortinet, checkpoint, Firepower, Iron port

• In Eunka I am responsible for supporting equipment in a Microsoft Windows and Cisco, from design through implementation and support. I have done wide variety of installation, configuration and upgrading of workstations, servers and related hardware and software in a LAN, WAN and stand- alone environment. Provides investigation, diagnostic testing and repair/resolution of system, hardware, software and infrastructure.

• As a Help Desk Engineer in Virtusa I have done,
• Install and manage Windows XP, Windows 7, Wundows 8 Computer systems.
• Install and manager servers, Windows server 2008,Windows server 2003,Load Balancing
• Make Ghosts using Norton Ghosts and Clone Zilla.
• Manage Linux/ VOS – Virtusa OS configuration
• Application Support for SQL,Oracle,.Net,Java , SharePoint and other varies software’s.
• Microsoft Office , Outlook Configuration and troubleshooting.
• McAfee Client Configuration and Troubleshooting.
• Troubleshooting Local Area Network.
• Troubleshooting Hardware and Network related Issues.
• Remote Login and troubleshooting for servers and PCs.
• Hardware Support and troubleshooting of HP/DELL/LENOVA
• Interacting with the vendors and obtain further technical support Receive, Manage and Record IT helpdesk Requests, Work as a Team member, providing support to colleagues as and when required.
• Able to prioritize and executive tasks in a high pressure environment.
• Strong customer service oriented.

• Provide Desktop and Network support to wide variety of clients such as Law Firms, Medical Firms, real estate agents , Banks and brokers etc. Replacing defective Computer and Network equipment as needed. I also provided remote support to clients . Secured client Wireless Networks using encryption and redeployed their WiFi equipment for proper signal and usage hence improving their bandwidth and productivity. My day to day support also included installing software on client machines, anti virus solutions, configuring new computers for new employees, removing spy ware and virus. Supported Operating systems were Windows 2003, 2000 and 98, ME. I created daily task reports summarizing all day activities for billing and tracking purposes.

• I was assigned as a Trainee Administrator position in J.A.S Promotion Limited from the University as part of the coursework. To upgrade J.A.S PROMOTIONS Store's network, install new Cisco 2800 Series PoE Switches, Cisco 2600 routers and Cisco 1242AG Access points, site survey of the store,
  configure servers, workstations, POS equipment, CPE or DSL modems, rewiring the patch panel and labeling all the cables and data jacks