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IT Technician

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IT Technician
ID : 1466
Education level  : Bachelor's degree
Work experience level  : Expert- (more than year 7)
Work experience in total  : Years
Job type  : Online
Job time  : Maandelijks
Last date of registration :
2023-01-07
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Profile description
Work experience In details :
Job position
Job description

Great Compute Solution (MSP) - (December 2020 – January 2022)

  • Provide the technical support for incoming queries in Connect Wise ticketing system. Interact with user according to ticket and fix the problem remotely using screen connect.
  • Providing L1 Remote support to the various clients in Chicago according to CST Resolving the Users issue regarding the Printer, Password reset, O365,
  • Responsible for provision and de-provision user license of 0365
  • Configure the MFA against the new joiners mobile Devices.
  • Prepare the laptop for new joiners, Joined Domain, Install the necessary Software throughout LT Agent, Install the Trend Micro Agent, add computer in screen connect srvr portal.
  • Looking after the 52 Clients Backups server as per client Contract (SPX, Veeam) using screen connect agent.
  • Maintain Daily Backup Sheet regarding SPX, Veeam, Barracuda, and share it to management for review.
  • Fixed the missing and error of the backup and replied to the failed email.
  • Regularly monitoring the backups alerts, Monthly patching all BDRs and performed the quarterly and monthly Basic backup
    testing in Hyper-V and VMware and maintain into the sheet and share with seniors.

Executive desktop support - Nielsen - ((June 2014 –December  2020)

  • Provide technical support for incoming queries in Service Now related to computer systems, software, and hardware
  • Supervised entire networking project of 400+ nodes and ensure proper functioning of each along with vendor team.
  • Experience to Design, build the Server room as well as Collaboration Tech (O36, Skype, Teams)
  • Develop and maintain effective professional working relationships with contractor personnel, co-workers and clients
  • Responsible to installation, Configuration, Common and company modified Software/Apps
  • Configuration and troubleshoot SCCM client domestically and Builds and deploys new-release software packages via SCCM, Self Service Client, Install VPN to users troubleshoot as well.
  • Resolve technical problems with LAN & Manage Entire user’s Active directory.
  • Provide complete IT support to off-shore employees by sharing desktop. (All Non-Enterprise sites in Pak & Occasionally support internationally When needed e.g. Morocco, Egypt, Greece, Denmark)
  • Provide the Technically Support local and other Enterprises Site by remotely via Skype for Business, SCCM Remote Tool, RDC, Quick Assist, Windows Remote Assistant and Chrome remote desktop on Desktop and Laptop.
  • Bit locker (MBAM) Client end to end servicing with client, implementation at workplace and complete troubleshooting.
  • Understand the ticket management and Severity Levels.
  • Connected with all other Nielsen technical teams (Service desk/GBS-IDM/Desktop engineering) across the Region for knowledge sharing on different issues.
  • Ability to work independently and able to take the decision
  • Troubleshoot & diagnose the computer hardware relevant issue and raised complain to directly International and local Vendor.

IT officer - Regional office gift university gujranwala - (September 2013 - April 2014)

  • Maintain the Network and VPN which has connect Lahore to Gujranwala.
  • Control the Cisco Tandberg CAM for video calling.
  • Handling Printers, Attendance Management System, Access Point.
  • Configure officially account into Users Mobile such as iPhone, Android.
  • Extend the support for sub office of our company e.g. Spread the 30 nodes network configure Wi-Fi Modem and responsible for any Technical support.

Executive Assistant - Sigma refrigeration - (April 2012 – August 2013)

  • Configuring, implementing, maintaining and administering medium and large Windows 2008 network.
  • Trouble shooting Print servers, Computer Hardware Assembling installations.
  •  Troubleshoot the Network problems over LAN/WAN and solve them in the given time.
  • Provide the technical support to remote users via Team viewer, RDC and VNC Viewer on different platforms.
  • Managed & implement ESXI 5.1, Antivirus Server NOD 32 on Server and Client on User End.
  •  Configure Outlook & on-site troubleshoot the outlook relevant issue and repair it.
  • Configure and handling WAP point to point within industry on various places.
  • Monitoring the entire network and bandwidth on defined platforms e.g. Solar winds, MRTG.

IT officer - Velorium - ((January 2012 – November 2012)

  • Configuration and Managed Entire network LAN, Contain with 100+ Nodes.
  • Configuration Anti-Virus on individual computer & protect them from Malware
  • Installation Computer software & Hardware troubleshoot and diagnose the problems.
  • Upgrade windows 7 and windows 8.1
  • Purchasing IT relevant Equipment and Maintain IT inventory

Network Troubleshooter - Bismillah trading company - ((April 2011 – December 2011)

  • Successfully implemented the Complete Networking Process.
  • Handle and troubleshot Networking Problems
  • Spread network wire to whole area, diagnosed and resolved computer & network related issues
  • Provided ISP service to entire area
Hard skills
Soft skills
Achievements

Certifications

  • MCITP - Microsoft Certified IT Professional: Corvit Networks LHR (2011)
  •  MCSA - Microsoft Certified Solution Associate: Microsoft:F087-1825 (2013)
  •  MCP - Microsoft Certified Professional: Microsoft E332-6862 (2014)
  •  MS - Microsoft Specialist: Microsoft: F100-2920 (2014)

Awards / Honors

  • Sharing Your Expertise | Recognized by IT team member from Denmark for resolving Laptop Fan Noise Issue. (2019)
  • Sharing Your Expertise | Recognized by IT team member from Morocco for resolving Laptop windows issue. (2018)
  • Turning Work Around Quickly | Recognized by User resolving VPN connectivity issue (2018)
  • Going Above & Beyond | Recognized by User resolving Email access issues on remote sites in Pakistan (2018)
  • Be A Team Player | Recognized by User resolving some pending software relevant issue (2018)
  •  Going above & Beyond | Recognized by User resolving SPM, XLSTAT & Maxdiff software issues. (2018)
  •  A Simple Thank You | Recognized by User resolving remotely fix the VPN, Emails, and Software Installation issue.
  •  A Simple Thank You | Recognized by User resolving computer re-built before deadline. (2018)

 

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