Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software.
Support to users according to tickets or incident, installing OS, Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and requests
System and Application management, setup and debugging before passing the system on to other teams for daily management.
Handling entire network work for Company’s along with installation and maintenance of client operating system windows and basic support of Linux
Preparing daily checklist and weekly Infrastructure issue call report.
Configuration and troubleshooting of file, folder, drive sharing,
Installation, Configuring and troubleshooting of Microsoft Office products.
Installing and troubleshooting any Hardware and Software.
Support to client or user via phone, chat or Remote support.
Data Backup and Data Recovery of media device.
Managing over all IT assets of Circle and updating all the IT devices in inventory.
Installation & Troubleshoot of Desktop, Laptop, Printer, Scanner other IT equipment.
Network Support for client system with workgroup and Domain,
VPN client configuration and troubleshooting.
Basic support for network devices like Router, Switch etc.
Installation and Configure of internet device like Adsl or Dsl.
Maintain server according to guidance as well as working with active directory user, groups and other role of server like dhcp , dns
Assists staff with the installation, configuration, and ongoing usability of desktop Computers, peripheral equipment and software within established standards and guidelines.
Work on Ticketing tool, resolved trouble ticket in mentioned SLA
Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation system
Trains and orients staff on use of hardware and software.
Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable.
Basic Knowledge of Server & Cloud Computing as well as Devops tools
Work experience In details :
Job position
Job description
IT service Desk Engineer - Nityo infotech (Project: SAP ARIBA) - (Aug 2021 – July 2022)
Service Desk Engineer - DEDICATE INFOSYEM. - (Jan 2019 - Aug 2021)
Desktop Engineer – Pace Computer. (Wipro Ltd | Project: Dell Tech ID: 611420) - (April 2018 - Jan 2019)
