IT Support/ IT Executive

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IT Support/ IT Executive
ID : 1768
Education level  : Bachelor's degree
Work experience level  : Experienced- (4-7 year experience)
Work experience in total  : Years
Job type  : Online
Job time  : Maandelijks
Last date of registration :
2022-12-26
Profile description

I am following BSc in Computer Systems & Networks, Seeking for an entry-level or associate-level position in the IT field. I am an eligible candidate with experience in IT for a time period of 4 years & 2 months. I would like to work with an organization where I can learn and contribute my best abilities for the growth of the organization for a bright and rewarding career. I will apply for a UAE driving license as soon as possible

Work experience In details :
Job position
Job description

Senior IT Executive - ikman.lk: Sweden base MNC, Branch of Saltside, offline works for bikroy.com:(Bangaladesh) - (January 2021 - May 2022)

  • Maintained the office network infrastructure
  • Maintained Firewall, calling server, VPN, and proxy Servers
  • Monitor security certificates and company compliance of requirements.
  • User support L2 for users supporting over the telephone and by email
  • Installed and operated Windows desktop and server operating systems
  • Technical issues Networking and provided support for Windows and Apple users

IT Executive - ikman.lk: Sweden base MNC, Branch of Saltside, offline works for bikroy.com: Bangladesh - (March 2019 - December 2020)

  • Managed the IT helpdesk tickets to provide support for all staff in the company
  • Maintain the office Assets Management, IT Records Documentation and inventories
  • Provide technical support for hardware software providing exceptional customer service in response to incoming service requests
  • Control inventory including maintaining PC/printer/hardware stock updating database accordingly

IT Technician - Macksons Paints (Pvt) Ltd - (April 2018 - February 2019)

  • Installing and configuring computer hardware, software, systems, printers, scanners, providing technical support across the company
  • Repair and maintain the office CCTV Cameras.
  • Undertake tasks of network cabling/CCTV systems.
Hard skills
  • IT Service Management
  • Networking design
  • Antivirus system
  • Linux Server
  • Network Troubleshooting
  • Hardware
  • Office administration
  • Printer support
  • Windows Server
  • Android Support
  • iOS Support
  • WLAN
  • Windows
  • Acess point
  • IP telephone & CUCM
  • Switch configure
Soft skills
  • Good analytical ability
  • Team Player
  • Work under pressure
  • Problem Solving
  • Multi-tasking
Achievements

Certificates:

  • Successfully completed CCNA (Routing & Switching) 200-125 at Winsys Neworks - Colombo (01/2017 - 03/2017)
  • Successfully completed MCSA 700-410 at NetAssist international, Colombo - (01/2018 - 07/2018)
  • Successfully Completed Certificate for Network Cabling, CCTV Installation, PABX Intercom and Wireless Network
Special notes

IT Service Management, Networking design, Antivirus system, Linux Server, Network Troubleshooting, Hardware, Office administration, Printer support, Windows Server, Android Support, iOS Support, WLAN, Windows, Acess point, IP telephone & CUCM, Switch configure

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