IT Desktop Support Specialist

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ID : 1103

Education level : Bachelor's degree

Work experience level : Experienced- (4-7 year experience)

Work experience in total : Years

Job type : Online

Job time : Maandelijks

Last date of registration :

2022-11-30

Accomplished and ambitious IT Desktop Support Specialist, with more than 4 years ’experience in information technology industry. Skilled in a wide range of desktop applications, their uses, and how to maintain and repair them. Expert interpersonal abilities and technical knowledge of end-user hardware and software.

IT Supervisor - Fusion Café LLC - (March 2022 - Present)

Managing 25 branches

IT Support Engineer - Abu Dhabi Islamic Bank - (February 2021 – February 2022)

Configuration and Support for m365 applications.
Providing support for Citrix, VDI, IP Phone.
Recording and tracking of user’s issues in HP Service Manager Client.
Supporting users through MS Endpoint, MS Teams and WebEx.
Managing users accounts in AD.

IT Desktop Support - Bareen International Hospital (NMC) - (September 2018–February 2021)

Working with the leading Healthcare group inUAE.
Taking care of one hospital and seven Medical Centres inAbudhabi.
Managing tickets from users with requests in ManageEngine.
Managing and troubleshooting of hospital application called“Insta”.
Operating PACS Administration for Radiology Department.
Configuration and troubleshooting of Biometric & CCTVsystems.
Operating basic configuration of firewall, switch, router, AP, servers, VM & AD.
Coordinating with vendor and suppliers for smooth and proper functionally of machines, software other
materials.

System Administrator - Deamaar Group - (March 2018–September 2018)

Configuration & support for access control, CCTV, POS & Cashier Desk, Auto Cad.
Developing processimprovements and other enhancementsthatimprove operational efficiency as well as ensure data security.
Configuring & monitoring server, database, MS Office Admin and firewall.
Troubleshooting for user workstations, telephones, peripherals, networked printers/scanners, etc

Desktop Support Engineer & Procurement Update Analyst - TE Connectivity Pvt. - (October 2016 –May 2017)

Meeting the set productivity target and quality target.
Troubleshootfor Windows 7 & 10 and have good working knowledge of Office products; provide printer,fax support.
Raising requests for end users and maintain the order and its status in SAP.
Handled processinitiatives and processre-engineering and supportfor 1000 end usersforsoftware’s, patches and windows updates.
Providing hardware support for laptop, desktop, printer,PDUs

Desktop & Network Support Engineer - Deloitte India Pvt. Ltd. - (June 2017–August 2017)

Identifying and troubleshooting Client Networks with ISP providers
Maintaining desktop, laptop, IP Phones, Printers for installation, up gradation of software and patches.
Handled various online remote access tools.
Providing assistance for WebEx meeting for corporate leaders and managers.
Assisted end-users in using new and existing technology

• Windows Server Administration
• Java Applications & Casting Technology
• Windows 10 OS, Office 365 Installation, configuration & troubleshooting
• HIS Admin, PACS Admin, Biometric Admin and CCTV controller
• Desktop Central System, Manage Engine Ticketing System
• Router, Switches AP, IP phone Printer, Fax & Scanner configuration
• Wired and Wireless networking
• Remote & telephonic support
• LAN/VPN, VLAN Configuration & troubleshooting
• DHCP, WINS, DNS & AD Configuration

• Critical thinking& problem solving skills
• Multitasking
• Flexibility and creativity
• Working well under pressure
• Dedicated, quality-focused and result oriented
• Technical knowledge of end-user Systems
• Basic understanding of IT structure
• Manage multiple projects and deadlines

• CCNA Certified (Aptech Computer Education)
• Employee of the year 2019 of Bareen International Hospital (NMC)
• Redhat 7.0

IT Desktop Support Specialist who is skilled in a wide range of desktop applications having expert interpersonal abilities and technical knowledge of end-user hardware and software.

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