IT Executive/ IT Coordinator/ IT Manager

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ID : 1018

Education level : Master's degree

Work experience level : Expert- (more than year 7)

Work experience in total : Years

Job type : Online

Job time : Maandelijks

Last date of registration :

2022-11-23

Experienced in Information Technology Solutions with a demonstrated history of working with various businesses like Retail, pharmaceuticals, and IT industry. Skilled in Solutions on both Azure cloud and on premises infrastructure and security, technical project management and guiding the teams with knowledge and teamwork. Strong engineering professional with the MBCS, BCS-PGD and MSc in Network and Information Security focused on IT security and Computer networks from Kingston University.

Assistant Manager: Infrastructure Services - Jaykay Marketing Services - (Jul 2019 - Present)

Acting as an Assistant Manager infrastructure services, supporting the operations of Keells supermarket chain and HO network
Drive the root cause analysis/incident post-mortem and produce the RCA and CAPA (Corrective and preventative actions) documentation within SLA
BU wide deployment lead for all Infrastructure related projects such as – Azure AD, SD WAN (Cisco/Dell/Fortigate), PMP, SCCM, Citrix, Azure Sentinel and Cloud Migration
Coordination between multiple teams from Application, Database, Support, SAP and group IT Onboarding for effective resolution
Leading the infra team as a team lead which includes Security and Compliance consultants to proactively avoid high priority Q Radar and security incidents and act and follow-up on SLA
Monitoring and reviewing operational processes and cost, contributing to the planning and technical direction, identifying opportunities for business and process improvement whilst ensuring appropriate risk minimization and overall cost management
Maintaining Infrastructure information including configuration, diagrams, capacity and documentation about key configuration items such as Hyper-V , SCCM, PMP, Microsoft Server, Microsoft SQL, Domain Controllers etc.
Management of Azure Cloud with very strong experience in Azure IaaS and PaaS, including: Azure Portal 8 Subscriptions, CLI, Key Vault, NSGs, WAF, Azure Monitor, MS Defender / Sentinel, Security Center, Cost Analysis
Responsible for infrastructure monitoring and automation – Azure Cloud, On-Premises
Responsible for managing Network (on-premises and Azure cloud)
Provide oversight, technical supervision, direction and support to the team responsible for the systems, network & infrastructure administration of 120+ sites, 5000+ users
Maintenance and management of Web hosting on Cloud flare, network solutions, send grid, Go Daddy, Twilio SMS and NIC.lk

IT Executive, John Keells Holding – Retail Secotr, Keells - (Sep 2017 – Jul 2019)

Acting as an Infrastructure Administrator, supporting the operations of Keells Super supermarket chain and HO network.
Acting as an Infrastructure Administrator, supporting the operations of Keells supermarket chain and HO network
Provide oversight, technical supervision, direction, and support to the team responsible for the database, systems, network & infrastructure administration of 90+ sites, 2000+ users.
Maintenance and management of interfaces, servers (on-premises and cloud), systems (Intranets, POS), network (VOIP, Leased lines, multicast), databases (90+ database servers), payment gateways.
Ensure security, patches, backups, BCP and DR of above systems are met, SCCM and security compliance adhered and up to standards.
Ensure the availability, security, and integrity of information is available across all the systems and accessible when required
Provide insight into IT operations budget for all hardware, software, and IT staffing requirements.
Handling and finishing various IT projects within the given deadlines.
Scheduling and maintenance of Various services

IT Solutions & Services Lead - Glaxo Smithkline - (April 2016 – August 2017)

Acting Team lead and back fill of application manager, Main responsibilities consist of maintaining all applications including trouble shooting, Implementation of new projects, etc.
As the acting Team lead and back fill of application manager, Main responsibilities consist of maintaining all applications including trouble shooting
Implementation of new projects, etc.
Strengthening the IT infrastructure through to implementing new technologies.
Responsible for hardware and software installation, Application Support, maintenance, and repair.
Performing routine audits of systems and software.
Recommending and implementing improvements and efficiencies.
evaluating, test, advice, train and support I.T. related projects.
Writing documentation for ICT procedures, security and disaster recovery.
Maintaining documentation of changes regarding users, functions & systems.

IT Project Coordinator, Glaxo Smithkline - (September 2015 – April 2016)

Glaxo Smithkline (GSK), Global HRIS system (workday) and Attendance system (HCM) implementation. As the coordinator and handler implementing Attendance system and a member of global HRIS system workday implantation my main tasks are:
Glaxo Smithkline (GSK), Global HRIS system (workday) and Attendance system (HCM) implementation.
As the coordinator and handler implementing Attendance system and a member of global HRIS system workday implantation my main tasks are Ensure project is successfully completed within deadline
Coordination and system deployment support for HRIS system Troubleshooting company Attendance system Issues
Coordinating with suppliers and developers, project board and minimizing Attendance and HRIS system bugs
Creating and maintaining project reports, diagrams like RACI and Issue logs, Task lists
Staff training for new systems and conducting troubleshooting clinics.
Creating User manuals and technical manuals
Module testing and finalizing from the user perspective
Attending day to day issues logged by users regarding HRIS

IT Support Engineer - Glaxo Smithkline - (Ferbruary 2013 – September 2015)

Provide troubleshooting for Microsoft based cooperate Desktop and Laptop computers
Worked with windows 2003 server environment and windows infrastructure
Experience in adhering to and following strict multinational company IT policies.
Daily handling end users day to day IT issues for two offices of more than 50 users.
Experience in carrying out preventative maintenance for computers and peripherals.
Liaising between system vendors during events requiring for system repairs.
Facilitate end users and directing them to appropriate application/hardware support teams for various business operations.
Facilitate Management to provide effective and appropriate IT solutions throughout the organization by providing awareness of end user day to day occurring IT requirements.
Involved in various company technical refreshes and test.
Responsible in data backup handling, file recovery and daily backups.
Maintaining an IT inventory of IT assets.

Junior Network Engineer - Excel Technology Lanka - (Ferbruary 2012 – March 2013)

Maintaining the company IT infrastructure and Data network consisting of 80+ workstations, Laptops, Servers and other network devices
Installing Updating/Upgrading and troubleshooting user workstations/Servers and wireless devices and switches
Build the knowledge base of the organization by properly reporting and documenting the steps and procedures followed
Maintaining the inventory of al IT infrastructure related devices
Keeping the infrastructure monitoring systems and diagrams up to date by introducing necessary alterations immediately as changes take place
Provide necessary technical support to the end users for software and hardware related issues

Azure Cloud Infrastructure
Active Directory
Information Security
Computer Network
Technical Management
System engineering
Team leadership
Solution management
Customer handling
Project Management
Infrastructure management

Microsoft Certified Azure Administrator - May 2021
AZ-303 Microsoft Azure Architect Technologies - February 2022
Microsoft Certified: Azure Solutions Architect Expert - June 2022
AZ-305: Designing Microsoft Azure Infrastructure Solutions - June 2022
CCNA: 2012 – 2015

Azure Cloud Infrastructure, Active Directory, Information Security, Computer Network, Technical Management, System engineering, Team leadership, Solution management, Customer handling, Project Management, Infrastructure management